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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service every day.
- Company: Join a growing contact centre with a supportive team culture.
- Benefits: Competitive salary, performance bonuses, and flexible working options.
- Why this job: Make a real impact by mentoring and motivating a dynamic team.
- Qualifications: Experience in customer service leadership and strong problem-solving skills.
- Other info: Enjoy comprehensive training and excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an enthusiastic and experienced Customer Service Team Manager to join our clients growing contact centre team. This role requires previous contact centre leadership experience. In this role, you’ll be responsible for leading a group of customer service Advisors, ensuring they deliver outstanding support to our customers every day. You’ll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment.
Key Responsibilities
- Lead and inspire a team of customer service advisors to deliver exceptional service.
- Monitor performance, provide coaching, and conduct regular one-to-one reviews.
- Handle escalated queries, ensuring swift resolution and customer satisfaction.
- Implement best practices to improve efficiency and service quality.
- Collaborate with other departments to streamline processes and enhance customer experience.
- Report on KPIs and contribute ideas for continuous improvement.
About You
- Experienced in customer service leadership, ideally within a fast-paced environment.
- Passionate about people development and skilled in coaching and motivating teams.
- Organised and proactive, with strong problem-solving abilities.
- Excellent communicator with a customer-first mindset.
- Adaptable and able to thrive under pressure.
What We Offer
- Competitive salary and performance-related bonus.
- Comprehensive training and career development opportunities.
- Supportive team culture with recognition for achievements.
- Generous holiday allowance and flexible working options.
Please follow the link to apply for this Customer Service Team Manager role based in Glasgow.
Customer Service Team Manager in Glasgow employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Customer Service Team Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your personality! During interviews, let your passion for people development and coaching shine through. Employers want to see that you’re not just qualified but also a great fit for their team culture.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in leaving a positive impression. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Customer Service Team Manager in Glasgow
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your previous experience in leading teams. We want to see how you've inspired and motivated others in a contact centre environment, so share specific examples that showcase your leadership style.
Tailor Your CV: Don’t just send the same CV for every job. We recommend tweaking it to match the job description. Use keywords from the listing, especially around customer service and team management, to make your application stand out.
Be Personable in Your Cover Letter: Your cover letter is your chance to show a bit of your personality. We love seeing enthusiasm, so let us know why you’re passionate about customer service and how you can contribute to our team culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've motivated and developed your team in previous roles.
✨Prepare for Scenario Questions
Expect questions that ask you to handle hypothetical situations, especially around escalated customer queries. Think of past experiences where you successfully resolved issues and be prepared to discuss your thought process and actions.
✨Showcase Your Coaching Skills
Since this role involves mentoring, come prepared with examples of how you've coached team members to improve their performance. Highlight any training programmes you've implemented or participated in that led to measurable improvements.
✨Understand KPIs and Reporting
Familiarise yourself with common KPIs in customer service and be ready to discuss how you've used data to drive performance improvements. This shows that you're not just a people manager but also someone who understands the metrics that matter.
