At a Glance
- Tasks: Help customers with inquiries and provide excellent service in a fast-paced environment.
- Company: Join a globally recognised banking brand in Glasgow City Centre.
- Benefits: Competitive salary, 12% pension, and flexible hybrid working after probation.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact while having fun and growing your career.
- Qualifications: Experience in customer service roles and strong communication skills.
The predicted salary is between 23600 - 26500 £ per year.
Inbound Customer Service Advisor
Salary: Until April 2026 = £23,600 - May 2026 onwards rising to = £26,500 + 12% Pension
Hours: Full-time - Flexibility from Monday to Sunday
Location: Glasgow City Centre
January 2026 Start
36 hour week until Full-Time - 3 days per-week hybrid working offered after probation
Love talking to people? Thrive in a fast-paced environment? We’ve got the perfect role for you!
This is a fantastic opportunity to join one of the most instantly recognisable brands within not only the UK, but global banking! We are looking to bring you into our team from January 2026, when you will for the first 3 months work within our ISA Team on a project basis- being part of 1 of 3 teams - Fraud, Workflow or Payments. Then from May 2026 onwards, you will join your full-time team, which will be either Core Banking - which is our Savings and Loans team, or you will join our excellent credit card team - at this time your salary will also increase to £26,500.
You will thrive in our buzzing and collaborative environment, helping our customers on a daily basis and having lots of fun doing it. Whether you’re problem solving or celebrating wins - you’ll be part of a team that values energy, empathy and customer excellence.
We also offer you fantastic work/life balance, with the ability to work-from-home 3 days per week after probation.
What You’ll Be Doing:
- Listen like a pro and guide customers through policy updates, sales, and renewals
- Champion our digital tools and help customers take control
- Handle a mix of inbound calls with confidence and care
- Deliver solutions that make people feel heard, understood, and supported
- Keep everything on record - details matter!
- Handle complaints with heart, especially when customers are vulnerable
What We’re Looking For:
- A natural people person with a passion for service
- Experience in customer-facing roles - call centre, retail, hospitality, leisure? Perfect.
- A multitasking wizard who’s tech-savvy and confident with Microsoft Office
- Calm, clear communication - even when things get busy
Ready to Make Work Fun Again? If you’re ready to bring the energy, make an impact, and grow with a team that supports your success - you’ve found your place.
Customer Service Advisor - Glasgow City Centre employer: CCA Recruitment Group
Join a leading global banking brand as a Customer Service Advisor in the vibrant Glasgow City Centre, where you'll enjoy a competitive salary starting at £23,600, rising to £26,500, alongside a generous 12% pension. Our dynamic and supportive work culture prioritises employee well-being, offering a fantastic work/life balance with hybrid working options after probation, and ample opportunities for personal and professional growth within a collaborative team that values energy, empathy, and customer excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Glasgow City Centre
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the brand.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to people, try role-playing with a friend or family member. This will help you feel more confident during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve helped customers or resolved issues. We want to see how you handle challenges!
✨Tip Number 4
Be yourself! The team is looking for someone who brings energy and empathy. Let your personality shine through in your conversations, and don’t forget to apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor - Glasgow City Centre
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your CV:Make sure your CV is tailored to the role. Highlight any experience in customer-facing roles, whether it’s in call centres, retail, or hospitality. We love seeing how your background fits with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate good communication skills, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CCA Recruitment Group
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the specific role you're applying for. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully handled customer interactions, especially in challenging situations. Highlight your empathy and problem-solving skills to demonstrate that you can thrive in a fast-paced environment.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, rather than just waiting for your turn to speak. Respond thoughtfully to their questions, and don’t hesitate to ask clarifying questions if needed. This shows that you value communication and are ready to support customers effectively.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role. Be ready to discuss how you would handle complaints or difficult customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it clear how you approach problem-solving and ensure customer satisfaction.
