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- Tasks: Engage with customers, resolve issues, and enhance their experience in a dynamic contact centre.
- Company: Join a leading Glasgow-based company with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, great benefits, and the flexibility of hybrid working.
- Why this job: Make a real difference by helping customers while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong problem-solving skills are essential.
- Other info: Opportunity for career growth and a vibrant team culture awaits you!
The predicted salary is between 24125 - 24125 £ per year.
Location: Glasgow (hybrid 2 days office/3 days home after successfully completing training period)
Salary: £24,125.00 (salary inc after probationary period + again after 1 year service) + great benefits
Hours: 37.5 hours per week
Shift patterns: Mon-Fri between 8am-10pm + 1 weekend day every 8 weeks
This is an exciting opportunity for an experienced Contact Centre Advisor to join my Glasgow based client.
Do you have experience working in a contact centre team who speak to existing customers? Are you organised and can work to deadlines? Are you naturally inquisitive and enjoy investigating?
Role Responsibilities of the Contact Centre Advisor:
- Manage Customer expectations and develop relationships with key stakeholders
- Talking to customers about their contract and getting an understanding of next steps
- Manage and coordinate customer interaction, in line with agreed processes and SLAs.
- Effectively manage the customer experience to ensure that issues are resolved efficiently.
- Promote the brand at all times by providing a customer centric experience.
- Escalate complex issues and queries to Manager.
- Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs.
- Maintain the consistency and accuracy of all data input into department databases.
- Build knowledge of customers.
- Prepare and produce management information as required.
- Continually look for ways of improving agreed departmental KPIs to enhance the customer experience.
Key Skills and Experience for this Senior Customer Service Advisor:
- Previous experience of using company systems
- Previous experience of working with customer facing teams or in a customer services environment
- Demonstrable specialised knowledge/skills in a customer contact area
- Ability to plan and prioritise multiple activities
- Is aware of the commercial impact of own decisions/actions
- Good problem solving skills with experience of resolving complex problems
- Experience in customer services excellence, with a clear focus on providing excellent customer service to clients and stakeholders
- Experience in working collaboratively with internal and external teams
Contact Centre Advisor in Glasgow employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor in Glasgow
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice common interview questions related to customer service. Think about how your past experiences align with the role of a Contact Centre Advisor. We want you to shine when discussing your problem-solving skills and customer-centric approach!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about team dynamics or how they measure success can show your enthusiasm and help you gauge if the company is the right fit for you.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always here to support you throughout the process, so don’t hesitate to reach out if you need any help!
We think you need these skills to ace Contact Centre Advisor in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contact Centre Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've managed customer expectations or resolved complex issues in the past.
Show Off Your Skills: Don’t forget to showcase your problem-solving skills and ability to work collaboratively. We love candidates who can demonstrate their knack for improving customer experiences, so let us know how you've done this before!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you on the path to joining our fantastic team in Glasgow!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled customer queries or resolved issues in the past. This will show that you understand the role and can bring valuable experience to the table.
✨Understand the Company and Its Values
Do a bit of homework on the company you're interviewing with. Understand their brand values and how they approach customer service. This will help you tailor your answers to align with their expectations and demonstrate that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around managing customer expectations and resolving complex issues. Practise your responses so you can answer confidently and clearly during the interview.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you've tackled difficult situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process and problem-solving abilities effectively.
