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- Tasks: Assist customers with fraud and scam inquiries while ensuring their safety.
- Company: Dynamic recruitment agency focused on customer protection in banking.
- Benefits: Salary between £26,000 - £28,500, annual leave, employee support, and hybrid work options.
- Why this job: Join a mission to protect customers and make a difference in banking.
- Qualifications: 1-2 years of UK banking experience and strong communication skills.
- Other info: Exciting environment with opportunities for growth and development.
The predicted salary is between 26000 - 28500 £ per year.
A recruitment agency is looking for a Customer Service Advisor in Glasgow. The role requires 1-2 years of UK banking experience and involves handling customer calls about fraud and scams. Candidates will work in an exciting environment focused on protecting customers and ensuring compliance.
Offering a salary between £26,000 - £28,500, this position provides comprehensive benefits including annual leave, employee support, and opportunities for hybrid working after training.
Banking Fraud Advisor — Hybrid Eligible (After 3 Months) in Glasgow employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Fraud Advisor — Hybrid Eligible (After 3 Months) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector and let them know you're on the hunt for a role. Sometimes, a friendly nudge can lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on common scenarios related to fraud and scams in banking. We want you to show off your knowledge and experience, so practice articulating how you've handled similar situations before.
✨Tip Number 3
Don’t forget to showcase your customer service skills! This role is all about helping customers feel secure. Think of examples where you've gone above and beyond to assist someone, and be ready to share those stories during your interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Banking Fraud Advisor role!
We think you need these skills to ace Banking Fraud Advisor — Hybrid Eligible (After 3 Months) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant banking experience and customer service skills. We want to see how your background aligns with the role of a Banking Fraud Advisor, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about protecting customers from fraud and scams. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills: As a Customer Service Advisor, communication is key. In your application, highlight any experiences where you’ve effectively handled customer queries or resolved issues. We want to know you can keep calm and professional under pressure!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Banking Basics
Make sure you brush up on your UK banking knowledge, especially around fraud and scams. Familiarise yourself with common types of fraud and the regulations in place to protect customers. This will show that you’re not just a candidate, but someone who understands the industry.
✨Practice Customer Scenarios
Since the role involves handling customer calls, practice responding to various customer scenarios. Think about how you would reassure a customer who’s worried about a potential scam. Role-playing with a friend can help you feel more confident and prepared.
✨Highlight Your Experience
With 1-2 years of banking experience required, be ready to discuss specific examples from your past roles. Focus on situations where you successfully resolved issues or helped customers, particularly related to fraud. This will demonstrate your capability and relevance for the position.
✨Show Enthusiasm for Compliance
This role is all about protecting customers and ensuring compliance, so express your passion for these areas during the interview. Share any experiences where you’ve prioritised compliance or contributed to a safer banking environment. It’ll show you’re a great fit for their mission.