At a Glance
- Tasks: Help customers combat fraud and deliver top-notch service in a fast-paced environment.
- Company: Join a supportive banking team in Glasgow with great career prospects.
- Benefits: Competitive salary, overtime, 28 days leave, and employee wellbeing support.
- Other info: Enjoy hybrid working after training and excellent growth opportunities.
- Why this job: Make a real difference by protecting customers from scams every day.
- Qualifications: 1-2 years UK banking experience and strong customer service skills required.
The predicted salary is between 26000 - 28500 £ per year.
Customer Service Advisor Banking Glasgow (City Park) - 3 months on site, then remote working opportunity. Full-Time | Permanent £26,000 – £28,500 40 hours per week.
Training: 2 weeks on-site in Glasgow, Monday–Friday 09:00 – 18:00. Operational hours after training: On-site: 10:00 – 19:00. After 3 months: opportunity for hybrid or home working, with shifts between 10:00 – 23:00 Monday–Sunday.
Looking to take the next step in your banking career? We’re hiring customer service advisors with 1-2 years UK banking experience to join a fast-paced and highly supportive fraud team based in Glasgow City Park.
You’ll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced customer service advisor with UK banking experience who enjoys problem solving, helping customers, and making a real difference every day.
What You’ll Be Doing:- Handle inbound customer calls relating to suspected fraud or scams.
- Investigate suspicious transactions and raise fraud cases.
- Support customers who may be vulnerable or experiencing financial difficulties.
- Approve or decline payments based on fraud risk assessments.
- Provide reassurance and guidance to customers affected by fraud.
- Educate customers on how to protect themselves from scams.
- Ensure all activity follows regulatory and banking compliance standards.
- Take ownership of customer queries and deliver first-call resolution wherever possible.
- Minimum 12 months experience within a UK banking or financial services environment.
- Strong customer service and communication skills.
- Ability to understand banking terminology and processes.
- Excellent attention to detail and problem-solving skills.
- Confidence handling sensitive conversations, including with vulnerable customers.
- Ability to work in a fast-paced, high-volume call environment.
- Strong decision-making skills and a customer-first mindset.
- Experience within fraud investigation or financial crime is desirable.
- ~£26,000 – £28,500 salary (depending on experience).
- ~Regular overtime opportunities.
- ~28 days annual leave (including bank holidays).
- ~10% discount on local bus travel.
- ~Pension scheme.
- ~Employee wellbeing support including GP access, financial advice, and mental health resources.
- ~Cycle to Work scheme.
- ~Employee discounts and reward programmes.
Please note: No holidays within the first 6–8 weeks during training and onboarding.
Banking Customer Service Advisor - Immediate Start in Glasgow employer: CCA Recruitment Group
Join a dynamic and supportive team as a Banking Customer Service Advisor in Glasgow, where you'll have the opportunity to make a real impact by protecting customers from fraud. With a competitive salary, generous annual leave, and a range of employee benefits including wellbeing support and discounts, this role offers not just a job but a pathway for growth in your banking career. Embrace a flexible working environment after training, allowing you to balance your professional and personal life effectively.
StudySmarter Expert Advice🤫
We think this is how you could land Banking Customer Service Advisor - Immediate Start in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your experience in banking and customer service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even referrals that might just land you the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Banking Customer Service Advisor - Immediate Start in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant banking experience and customer service skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our fraud team. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re looking for those who can think on their feet and provide exceptional service, especially in tricky situations.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Banking Basics
Brush up on your banking terminology and processes before the interview. Understanding key concepts related to fraud and customer service will show that you're not just experienced, but also knowledgeable and ready to tackle the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully handled difficult customer interactions. Highlight your problem-solving abilities and how you’ve made a positive impact on customers, especially in sensitive situations.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a customer service advisor role, especially when dealing with vulnerable customers. Make sure to ask clarifying questions and summarise what the interviewer says to show you’re engaged.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your decision-making skills in high-pressure situations. Think of specific instances where you’ve had to make quick decisions, particularly in fraud-related contexts, and be prepared to discuss your thought process.
