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- Tasks: Protect customers from fraud while delivering top-notch service in a fast-paced environment.
- Company: Join a supportive banking team in Glasgow City Park focused on fraud prevention.
- Benefits: Competitive salary, career development, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for growth in the financial services sector.
- Why this job: Be a hero for customers by solving problems and preventing scams every day.
- Qualifications: 18 months in UK banking, strong customer service skills, and a knack for problem-solving.
The predicted salary is between 26000 - 28500 £ per year.
Full-Time | Permanent | £26,000 – £28,500
Looking to take the next step in your banking career? We’re hiring Fraud Specialists to join a fast-paced and highly supportive fraud team based in Glasgow City Park. As a Fraud Specialist, you’ll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced Fraud Specialist with a background in banking who enjoys problem solving, helping customers, and making a real difference every day. If you have at least 18 months’ experience in a UK banking environment and strong customer service skills, this could be the perfect opportunity to develop your career as a Fraud Specialist.
What You’ll Be Doing
- Handle inbound customer calls relating to suspected fraud or scams
- Investigate suspicious transactions and raise fraud cases
- Support customers who may be vulnerable or experiencing financial difficulties
- Approve or decline payments based on fraud risk assessments
- Provide reassurance and guidance to customers affected by fraud
- Educate customers on how to protect themselves from scams
- Ensure all activity follows regulatory and banking compliance standards
- Take ownership of customer queries and deliver first-call resolution wherever possible
What We’re Looking For
- Minimum 18 months experience within a UK banking or financial services environment
- Strong customer service and communication skills
- Ability to understand banking terminology and processes
- Excellent attention to detail and problem-solving skills
- Confidence handling sensitive conversations, including with vulnerable customers
- Ability to work in a fast-paced, high-volume call environment
- Strong decision-making skills and a customer-first mindset
- Experience within fraud investigation or financial crime is highly desirable.
Fraud Specialist – Glasgow (City Park) employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Specialist – Glasgow (City Park)
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector, especially those who might know about fraud roles. A friendly chat can lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 2
Prepare for the interview by brushing up on your fraud knowledge. Familiarise yourself with common scams and fraud prevention techniques. We want you to show off your expertise and problem-solving skills when it comes to protecting customers!
✨Tip Number 3
Practice your customer service skills! Role-play scenarios where you handle sensitive conversations with vulnerable customers. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Fraud Specialist – Glasgow (City Park)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fraud Specialist role. Highlight your experience in banking and any relevant skills that match the job description. We want to see how you can make a difference in our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fraud prevention and how your background makes you a great fit for us. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for those who can think on their feet and provide exceptional service, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Stuff
Make sure you brush up on your banking knowledge, especially around fraud prevention and detection. Familiarise yourself with common scams and the latest trends in financial crime. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Fraud Specialist, you'll be dealing with customers who may be distressed or vulnerable. Prepare examples from your past experience where you've successfully handled sensitive situations. Highlight your ability to empathise and provide reassurance, as this is crucial for the role.
✨Practice Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview. Think about how you would approach investigating suspicious transactions or handling a customer call about potential fraud. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for fraud detection, or how they support ongoing training. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.