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- Tasks: Handle customer calls about fraud, investigate transactions, and support vulnerable customers.
- Company: Join a leading recruitment agency in the heart of Glasgow.
- Benefits: Enjoy competitive salary, annual leave, and employee support programmes.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Make a difference by protecting customers from fraud in a dynamic banking environment.
- Qualifications: 18 months experience in UK banking and excellent communication skills required.
The predicted salary is between 26000 - 28500 £ per year.
A recruitment agency is seeking a Customer Fraud Advisor for a full-time permanent position in Glasgow. This role involves handling customer calls related to fraud, investigating transactions, and supporting vulnerable customers.
Candidates should have at least 18 months of experience in the UK banking sector, excellent communication skills, and the ability to work in a fast-paced environment.
The salary range is £26,000 to £28,500, with benefits including annual leave and employee support programmes.
Fraud Prevention Specialist (Hybrid Banking) employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Prevention Specialist (Hybrid Banking)
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector and let them know you're on the hunt for a Fraud Prevention Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your fraud prevention knowledge. Familiarise yourself with common fraud tactics and how to handle customer calls effectively. We want you to shine when discussing your experience and skills!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable answering questions about your experience in the UK banking sector. This will help you articulate your thoughts clearly and confidently during the real deal.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles like the Customer Fraud Advisor. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace Fraud Prevention Specialist (Hybrid Banking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the UK banking sector, especially any roles related to fraud prevention. We want to see how your skills match up with what we're looking for!
Show Off Your Communication Skills: Since this role involves handling customer calls, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this ability.
Highlight Relevant Experience: If you've got experience investigating transactions or supporting vulnerable customers, make it shine! We love seeing how your past roles have prepared you for this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Stuff
Make sure you brush up on your knowledge of fraud prevention and the banking sector. Familiarise yourself with common fraud scenarios and how they are handled. This will show that you're not just interested in the role, but that you understand the challenges involved.
✨Showcase Your Communication Skills
As a Customer Fraud Advisor, you'll need to communicate effectively with customers, especially those who may be vulnerable. Practice articulating your thoughts clearly and empathetically. Consider role-playing with a friend to simulate customer interactions.
✨Prepare for Fast-Paced Questions
Expect questions that assess your ability to think on your feet. Prepare examples from your past experience where you had to make quick decisions or handle multiple tasks simultaneously. This will demonstrate your capability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for fraud investigations, or how they support their employees. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.