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- Tasks: Handle customer calls, investigate fraud, and provide guidance and support.
- Company: Dynamic recruitment agency in Glasgow with a focus on fraud prevention.
- Benefits: Salary of £26,000 – £28,500, employee discounts, and wellbeing support.
- Other info: Hybrid/remote work options available for flexibility.
- Why this job: Join a dedicated team and make a difference in fraud prevention.
- Qualifications: 12 months experience in UK banking or financial services required.
The predicted salary is between 26000 - 28500 £ per year.
A recruitment agency in Glasgow is looking for an experienced customer service advisor to join a fraud team. You will be responsible for handling customer calls, investigating fraud, and providing guidance and support.
Candidates must have at least 12 months of experience in UK banking or financial services, exhibit strong communication and problem-solving skills, and be comfortable with sensitive conversations.
The role offers a salary of £26,000 – £28,500 and benefits including employee discounts and wellbeing support.
Fraud Prevention Banking Advisor – Hybrid/Remote employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Prevention Banking Advisor – Hybrid/Remote
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and financial services sector. Let them know you're on the lookout for a role like the Fraud Prevention Banking Advisor. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your problem-solving skills and think of examples from your past experience where you've handled sensitive situations. We want you to shine when discussing your customer service expertise!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Practice explaining complex fraud scenarios in simple terms. This will demonstrate your ability to guide and support customers effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly!
We think you need these skills to ace Fraud Prevention Banking Advisor – Hybrid/Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in UK banking or financial services. We want to see how your skills match the role, so don’t be shy about showcasing your customer service expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about fraud prevention and how your problem-solving skills can make a difference. Keep it friendly and professional!
Showcase Communication Skills: Since this role involves sensitive conversations, we need to see your strong communication skills in action. Use examples from your past experiences to demonstrate how you handle tough discussions with empathy.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Stuff
Make sure you brush up on your knowledge of fraud prevention and the banking sector. Familiarise yourself with common fraud scenarios and how they are handled. This will show that you’re not just experienced but also genuinely interested in the role.
✨Practice Sensitive Conversations
Since you'll be dealing with sensitive topics, practice how to approach these conversations with empathy and professionalism. Role-playing with a friend can help you feel more comfortable and prepared for real-life situations during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved customer issues or identified fraudulent activity. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for fraud detection, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.