At a Glance
- Tasks: Handle customer queries and investigate fraud cases to support affected customers.
- Company: Join a leading recruitment group in Glasgow with a focus on financial services.
- Benefits: Competitive salary, 28 days annual leave, pension scheme, and career development opportunities.
- Other info: Hybrid role offering flexibility and growth in the financial sector.
- Why this job: Make a difference by helping customers navigate fraud and scams in a supportive environment.
- Qualifications: Strong communication skills and 12 months experience in UK banking required.
The predicted salary is between 26000 - 28500 £ per year.
CCA Recruitment Group is seeking a Financial Customer Service Advisor to join their fraud team in Glasgow City Park. This full-time permanent role offers a competitive salary ranging from GBP26,000 to GBP28,500.
You will handle customer queries, investigate fraud cases, and support customers affected by scams.
The ideal candidate will possess strong communication and customer service skills, with at least 12 months of experience in a UK banking environment.
This role provides ample career development opportunities and includes 28 days of annual leave and a pension scheme.
Fraud-Focused Banking Support Specialist (Hybrid) employer: CCA Recruitment Group
CCA Recruitment Group is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. Located in the vibrant Glasgow City Park, this role not only provides a competitive salary and generous benefits, including 28 days of annual leave and a pension scheme, but also fosters a supportive environment where your contributions to fraud prevention can make a real difference in customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud-Focused Banking Support Specialist (Hybrid)
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like CCA Recruitment Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Fraud-Focused Banking Support Specialist (Hybrid)
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to CCA Recruitment Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on CCA Recruitment Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at CCA Recruitment Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with CCA Recruitment Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at CCA Recruitment Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former CCA Recruitment Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
