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- Tasks: Handle calls about fraud, investigate transactions, and support vulnerable customers.
- Company: Dynamic recruitment agency in Scotland with a focus on customer care.
- Benefits: Salary between £26,000 and £28,500, hybrid working after training.
- Other info: Fast-paced environment with opportunities for career growth.
- Why this job: Make a difference by helping customers navigate fraud and scams.
- Qualifications: 12 months of UK banking experience and strong communication skills.
The predicted salary is between 26000 - 28500 £ per year.
A recruitment agency in Scotland seeks a Customer Service Advisor for a banking role in Glasgow. You'll be responsible for handling calls related to fraud and scams, investigating transactions, and supporting vulnerable customers.
The ideal candidate should have:
- At least 12 months of UK banking experience
- Strong communication skills
- The ability to work in a high-volume environment
A salary between £26,000 and £28,500 is offered, with opportunities for hybrid working after training.
Fraud Banking Customer Care Advisor (Hybrid after 3 months) employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Banking Customer Care Advisor (Hybrid after 3 months)
✨Tip Number 1
Make sure you know your stuff! Brush up on your banking knowledge, especially around fraud and scams. This will help you stand out when you're chatting with potential employers.
✨Tip Number 2
Practice your communication skills. Since this role involves helping vulnerable customers, being able to convey empathy and clarity is key. Try role-playing scenarios with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with people in the banking industry on LinkedIn or attend local job fairs. You never know who might have a lead on that perfect Customer Service Advisor role.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for jobs that match your skills. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Fraud Banking Customer Care Advisor (Hybrid after 3 months)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant banking experience and customer service skills. We want to see how your background fits the role of a Fraud Banking Customer Care Advisor, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers, especially those who are vulnerable. We love seeing genuine enthusiasm for the role, so let your personality come through.
Showcase Your Communication Skills: Since this role involves handling sensitive calls, it’s crucial to demonstrate your strong communication abilities. In your application, mention specific examples where you’ve effectively communicated with customers or resolved conflicts.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Banking Basics
Make sure you brush up on your banking knowledge, especially around fraud and scams. Familiarise yourself with common types of fraud and the procedures for handling them. This will show that you’re not just a customer service whiz but also someone who understands the industry.
✨Showcase Your Communication Skills
In this role, strong communication is key. Prepare examples from your past experience where you effectively communicated with customers, especially in challenging situations. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Empathy and Support
Since you'll be dealing with vulnerable customers, it’s crucial to convey empathy. Think of instances where you’ve supported customers in distress and be ready to discuss how you approached those situations. This will highlight your ability to handle sensitive matters with care.
✨Prepare for High-Volume Scenarios
Given the high-volume environment, be prepared to discuss how you manage stress and prioritise tasks. Share specific strategies you use to stay organised and efficient when handling multiple calls or cases at once. This will reassure them that you can thrive under pressure.