At a Glance
- Tasks: Protect customers from fraud while delivering top-notch service in a dynamic environment.
- Company: Join a supportive banking team in Glasgow City Park.
- Benefits: Competitive salary, overtime, discounts, and wellbeing support.
- Other info: Opportunities for hybrid work after training and excellent career growth.
- Why this job: Make a real difference by helping customers navigate financial challenges.
- Qualifications: 12 months experience in UK banking and strong customer service skills.
Looking to take the next step in your banking career? We're hiring Financial Customer Service Advisors to join a fast-paced and highly supportive fraud team based in Glasgow City Park.
In this role, you'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity if you have a background in banking and enjoy problem solving, helping customers and making a real difference every day.
If you have at least 12 months' experience in a UK banking environment and strong customer service skills, this could be the perfect opportunity to develop your career as a Financial Customer Service Advisor.
What You'll Be DoingAs a Financial Customer Service Advisor, you will:
- Handle inbound customer calls relating to suspected fraud or scams
- Investigate suspicious transactions and raise fraud cases
- Support customers who may be vulnerable or experiencing financial difficulties
- Approve or decline payments based on fraud risk assessments
- Provide reassurance and guidance to customers affected by fraud
- Educate customers on how to protect themselves from scams
- Ensure all activity follows regulatory and banking compliance standards
- Take ownership of customer queries and deliver first-call resolution wherever possible
To succeed as a Financial Customer Service Advisor, you should have:
- Minimum 12 months experience within a UK banking or financial services environment
- Strong customer service and communication skills
- Ability to understand banking terminology and processes
- Excellent attention to detail and problem-solving skills
- Confidence handling sensitive conversations, including with vulnerable customers
- Ability to work in a fast-paced, high-volume call environment
- Strong decision-making skills and a customer-first mindset
- Experience within fraud investigation or financial crime is highly desirable.
£26,000 - £28,500 salary (depending on experience)
- Regular overtime opportunities
- 28 days annual leave (including bank holidays)
- 10% discount on local bus travel
- Pension scheme
- Employee wellbeing support including GP access, financial advice, and mental health resources
- Cycle to Work scheme
- Employee discounts and reward programmes
40 hours per week (full-time permanent)
Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00
Operational hours after training: On-site: 10:00 - 19:00
After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday - Sunday
Please note: No holidays within the first 6-8 weeks during training and onboarding.
Financial Customer Service Advisor employer: CCA Recruitment Group
Join our dynamic team in Glasgow City Park as a Financial Customer Service Advisor, where you'll not only advance your banking career but also make a meaningful impact by protecting customers from fraud. We pride ourselves on a supportive work culture that prioritises employee wellbeing, offering comprehensive benefits including a pension scheme, generous annual leave, and opportunities for hybrid working after training. With a focus on professional growth and a commitment to exceptional customer service, this role is perfect for those looking to thrive in a fast-paced environment while helping others.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in banking and customer service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for that Financial Customer Service Advisor role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference in customer service.
We think you need these skills to ace Financial Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in banking and customer service. We want to see how your skills match the role of a Financial Customer Service Advisor, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your problem-solving skills can make a difference in our fraud team. Keep it friendly and professional!
Showcase Your Communication Skills:Since this role involves handling sensitive conversations, we’d love to see examples of how you’ve effectively communicated with customers in the past. Highlight any experience dealing with vulnerable customers or resolving conflicts.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Banking Basics
Brush up on your banking terminology and processes before the interview. Understanding key concepts related to fraud, scams, and customer service will help you answer questions confidently and show that you're ready for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you've successfully handled customer queries, especially in challenging situations. Highlight your ability to reassure and guide customers, as this is crucial for a Financial Customer Service Advisor.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to investigate issues or make decisions under pressure. Be ready to discuss how you approached these situations and what the outcomes were, as problem-solving is key in this role.
✨Practice Sensitive Conversations
Since you'll be dealing with vulnerable customers, practice how to handle sensitive topics with empathy and professionalism. Role-playing these scenarios can help you feel more comfortable during the actual interview.
