Service Co-ordinator
Location: Chadderton, Oldham
Salary: £25,934
Contract: Permanent
What You'll Be Doing as a Service Desk Coordinator
As part of the Service Desk team, you'll take ownership of service requests from start to finish, ensuring work is planned effectively and completed within agreed service levels.
- Scheduling and allocating work to engineers based on priority, location and customer requirements.
- Managing a high volume of incoming service requests and ensuring accurate system updates.
- Monitoring open jobs and proactively following up to ensure timely completion.
- Liaising with customers, suppliers, contractors and engineers to provide updates and resolve queries.
- Coordinating planned maintenance visits and reactive service work.
- Managing escalated cases and ensuring customer expectations are met.
- Providing job status updates, ETAs and service-related communications.
- Arranging return visits, specialist support and multi-person engineer bookings where required.
- Maintaining accurate records and documentation throughout the service process.
- Supporting colleagues across the Service Desk to ensure workload is effectively managed.
What We're Looking For as a Service Desk Co-ordinator
We're keen to speak to organised individuals who can remain calm under pressure and enjoy working in a fast-moving environment.
- Service Co-ordinator
- Scheduler
- Planner
- Service Desk Administrator
- Maintenance Co-ordinator
- Facilities Co-ordinator
- Logistics Administrator
- Customer Service Administrator
- Field Service Co-ordinator
Skills & Experience of this Service Desk Co-ordinator role
- Strong organisational and planning abilities.
- Excellent communication skills with a customer-focused approach.
- Ability to manage competing priorities and changing workloads.
- Experience coordinating engineers, contractors or field-based teams.
- Confidence handling customer enquiries and escalating issues when required.
- High levels of accuracy and attention to detail.
- Strong IT and administration skills.
What's On Offer?
- Stable permanent opportunity with a well-established organisation.
- Supportive and collaborative team environment.
- Varied and fast-paced role with plenty of responsibility.
- Opportunity to develop your coordination, planning and customer service skills.
- Competitive salary and benefits package.
If you're an organised administrator, planner or coordinator who enjoys keeping operations running smoothly and delivering outstanding customer service, we'd love to hear from you.
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Service Desk Co-Ordinator in Failsworth employer: CCA Recruitment Group
Join a dynamic and innovative company as a Business Development Executive in the construction sector, based in Bournemouth. With a hybrid working model, competitive salary, and uncapped commission potential, you'll thrive in a supportive environment that values your contributions and fosters professional growth. Enjoy a strong benefits package, including generous holiday allowances and access to 24/7 GP services, while building long-term partnerships and driving meaningful change in the industry.
