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- Tasks: Provide top-notch customer service to travellers via phone, chat, and email in Russian and English.
- Company: Join a leading global travel brand with a diverse workforce across 30 countries.
- Benefits: Enjoy 33 days annual leave, wellbeing support, and hybrid working options.
- Other info: Dynamic team environment with continuous learning and career development opportunities.
- Why this job: Make a real difference in travellers' experiences while growing your career.
- Qualifications: Fluent in Russian and English, with strong communication and problem-solving skills.
The predicted salary is between 26800 - 26800 £ per year.
Salary: £26,800 + commission
Hours: 37.5 hours a week, Mon-Sun, shifts between 8am - 4.30pm
Location: Edinburgh - Onsite
Start Date: April 2026
We are working with one of the world's biggest and most respected travel brands, who are looking to bring onboard a Russian Speaking Customer Service Expert. This is an amazing opportunity to join a business with over 30,000 employees in 30 countries, and Customer Service Centres in the UK, The Philippines, Korea and Japan, whilst providing 24/7 support across 19 languages.
You will be supporting travellers across telephone, webchat and email enquiries, assisting them with flight and hotel bookings/queries.
What You'll Do:
- Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Russian and English lines.
- Take ownership of customer concerns, resolving travel-related issues end-to-end.
- Communicate clearly and confidently across multiple channels.
- Collaborate within a supportive team to achieve KPIs and service targets.
- Share ideas to improve customer experience and internal processes.
What You'll Bring:
- Fluent in English and Russian (written and verbal).
- Strong communication and problem-solving skills.
- Ability to handle multiple web chats with fast, accurate typing.
- Confident working towards and achieving KPIs / Targets.
- Motivated, adaptable, with eagerness to learn and grow.
Why You'll Love Working Here:
- 33 days annual leave (including bank holidays).
- Employee Assistance Program, wellbeing support & enhanced sick pay.
- Enhanced family policies (maternity, paternity & adoption).
- Life insurance worth 4x your annual salary.
- Hybrid working options (based on performance).
- Free on-site gym or discounted memberships at Nuffield Health & PureGym.
- Continuous learning & genuine career development opportunities.
Russian Speaking Customer Service Advisor in Edinburgh employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Russian Speaking Customer Service Advisor in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both Russian and English, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Russian Speaking Customer Service Advisor in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and language skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about this opportunity. We love seeing personality, so let your enthusiasm come through!
Showcase Your Language Skills: Since this role requires fluency in Russian and English, make sure to demonstrate your language abilities clearly in your application. We want to know you can communicate effectively across both languages!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the company and its services. Familiarise yourself with their customer service approach and any recent news or updates about the brand. This will show that you're genuinely interested and prepared.
✨Show Off Your Language Skills
Since this role requires fluency in both Russian and English, be ready to demonstrate your language skills during the interview. Practice answering common interview questions in both languages, and don’t hesitate to switch between them if asked. This will highlight your comfort level and proficiency.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Emphasise Teamwork and Adaptability
This role involves collaborating with a team to meet KPIs, so be prepared to discuss how you work well with others. Share examples of how you've adapted to changes in a fast-paced environment and contributed to team success. This will show that you’re a team player who can thrive in dynamic situations.