At a Glance
- Tasks: Deliver exceptional customer service in Russian and English, assisting with travel plans.
- Company: Join a leading global travel brand and be part of a supportive team.
- Benefits: Enjoy 33 days annual leave, monthly bonuses, and health cashback plans.
- Other info: Great training, career progression, and fun team events await you!
- Why this job: Make a real impact by helping customers create memorable travel experiences.
- Qualifications: Fluent in Russian and English, with previous customer service experience preferred.
Join a Global Travel Brand & Help Customers Explore the World!
Location: Edinburgh
Salary: £26,800 per annum + Monthly Bonus
Full-Time - 37.5 Hours Per Week, Monday to Friday 8am - 4:30pm. Please note there will be required flexibility to work weekends if the client requires.
Are you fluent in Russian and English and passionate about delivering exceptional customer service? We're looking for enthusiastic, customer-focused individuals to join one of the world's leading online travel companies. Every day you'll help customers with their travel plans, from hotel bookings and flight enquiries to resolving issues and creating memorable experiences. If you enjoy helping people, thrive in a fast-paced environment and want genuine opportunities to develop your career, we'd love to hear from you.
What You'll Be Doing:
- Deliver outstanding customer service in both Russian and English via phone, live chat and email.
- Assist customers with hotel bookings, flight enquiries and a variety of travel-related questions.
- Take ownership of customer queries from start to finish, ensuring every issue is resolved efficiently.
- Build rapport with customers while providing a friendly, professional and empathetic service.
- Work towards individual and team performance targets while maintaining exceptional quality.
- Navigate multiple systems confidently to find solutions quickly.
- Work closely with colleagues to continuously improve the customer experience.
What We're Looking For:
- Fluent Russian and English (spoken and written).
- Previous customer service experience, ideally within a contact centre, hospitality, retail or travel environment.
- Excellent communication and problem-solving skills.
- Confident using multiple computer systems simultaneously.
- Fast and accurate typing skills, with the ability to manage several live chats.
- A positive attitude with the ability to remain calm under pressure.
- Motivated to learn, develop and build a long-term career.
- Experience within the travel industry is beneficial but not essential.
What's In It For You?
- 33 days annual leave (including bank holidays).
- Monthly performance bonus.
- Annual Trip Coins to put towards your own holidays.
- Refer-a-friend bonus scheme.
- Health cashback plan covering dental, optical, physiotherapy, massages and more.
- Employee Assistance Programme and wellbeing support.
- Enhanced maternity, paternity and adoption leave.
- Enhanced sick pay.
- Life assurance worth 4x your annual salary.
- Hybrid working opportunities based on performance.
- Free on-site gym plus discounted memberships with Nuffield Health and PureGym.
- Excellent training and genuine career progression.
- Regular team events, celebrations, recognition awards, free lunches, games and seasonal social events.
Why Join Us?
This is more than just a customer service role. You'll become part of a friendly, supportive team within a global travel business that invests in its people. Whether you're looking to develop your customer service career or take your first step into the travel industry, you'll receive excellent training, ongoing support and opportunities to progress.
If you're fluent in Russian, enjoy helping people and are looking for your next exciting opportunity in Edinburgh, we'd love to hear from you. Apply today!
Russian Customer Service Advisor in Edinburgh employer: CCA Recruitment Group
Join a dynamic and innovative company as a Business Development Executive in the construction sector, based in Bournemouth. With a hybrid working model, competitive salary, and uncapped commission potential, you'll thrive in a supportive environment that values your contributions and fosters professional growth. Enjoy a strong benefits package, including generous holiday allowances and access to 24/7 GP services, while building long-term partnerships and driving meaningful change in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Russian Customer Service Advisor in Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CCA Recruitment Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CCA Recruitment Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Russian Customer Service Advisor in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CCA Recruitment Group:Your cover letter is your chance to shine! Tell us why you want to work at CCA Recruitment Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CCA Recruitment Group!
How to prepare for a job interview at CCA Recruitment Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
