At a Glance
- Tasks: Help customers with travel queries in German and English via phone, chat, and email.
- Company: Join a thriving call centre team in Edinburgh with a focus on customer service.
- Benefits: Enjoy 33 days annual leave, performance bonuses, and health support.
- Other info: Great career progression opportunities and regular team events.
- Why this job: Make a real difference by solving problems and delivering exceptional service.
- Qualifications: Fluent in German and English, with strong communication skills.
The predicted salary is between 26800 - 26800 € per year.
Are you skilled in speaking German? Do you enjoy helping customers solve problems whilst giving the best service? If you answered yes to those, this could be a great fit!
Looking to build your career in a fast-paced, global environment? We're hiring a Customer Service Advisor - German Speaking to join a thriving call centre team in Edinburgh, delivering exceptional support to customers across multiple channels. This is a fantastic opportunity for someone with a passion for customer service who enjoys problem-solving, working with people, and being part of a high-performing team in a modern call centre environment.
The Role
As a Customer Service Advisor - German Speaking you will be supporting customers with travel-related queries including bookings, changes, and general enquiries. You'll deliver outstanding customer service across phone, chat, and email, ensuring every interaction is handled with professionalism and care.
Location: Edinburgh (1 Lochrin Square)
Hours: Full-time, 37.5 hours per week
Salary: £26,800 + monthly incentives
Key Responsibilities
- Deliver high-quality customer service via phone, chat, and email in both German and English
- Handle customer queries and resolve issues from start to finish
- Work in a fast-paced call centre environment, managing multiple interactions at once
- Communicate clearly and confidently across all channels
- Meet and exceed KPIs and performance targets
- Collaborate with team members to improve service delivery and processes
What We're Looking For
- Previous experience in customer service, ideally within a call centre
- Fluent in German and English (written and spoken) - essential
- Strong communication and problem-solving skills
- Ability to multitask and manage multiple chats efficiently
- Comfortable working towards targets in a customer service environment
- Positive, adaptable, and eager to learn
What's on Offer
- 33 days annual leave including bank holidays
- Monthly performance bonus and referral incentives
- Health cash plan and wellbeing support
- Enhanced family policies and life insurance
- Hybrid working options (performance-based)
- On-site gym and discounted fitness memberships
- Ongoing training and clear career progression opportunities
- Regular team events, incentives, and recognition programmes
Customer Service Advisor - German Speaking in Edinburgh employer: CCA Recruitment Group
Join a dynamic team in Edinburgh as a Customer Service Advisor - German Speaking, where your passion for helping customers will be rewarded with competitive salary and benefits. Enjoy a supportive work culture that prioritises employee wellbeing, offers ongoing training, and provides clear pathways for career progression. With hybrid working options, generous annual leave, and regular team events, this role is perfect for those looking to thrive in a fast-paced, collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - German Speaking in Edinburgh
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than a CV.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock sessions with a friend or in front of a mirror. Focus on showcasing your problem-solving skills and how you handle customer queries – that’s what they want to see!
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for them to call you. Follow up after applying through our website to express your enthusiasm. It shows you’re keen and ready to jump in!
✨Tip Number 4
Stay positive and adaptable! The customer service world is fast-paced, so being flexible and showing a willingness to learn can really set you apart. Remember, every interaction is a chance to shine!
We think you need these skills to ace Customer Service Advisor - German Speaking in Edinburgh
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about helping customers in German and English, make sure your application highlights your fluency in both languages. Use examples that showcase your communication skills and how you've used them in previous roles.
Tailor Your CV:Don’t just send out the same CV for every job. Tailor it to fit the Customer Service Advisor role by emphasising your experience in customer service, especially in a call centre environment. We want to see how you’ve solved problems and delivered great service!
Be Professional Yet Personable:When writing your cover letter or any application materials, strike a balance between professionalism and a friendly tone. We’re looking for someone who can connect with customers, so let your personality shine through while keeping it professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at CCA Recruitment Group
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure to practice speaking and writing in both languages. Consider doing mock interviews with a friend or using language apps to sharpen your skills before the big day.
✨Know the Company and Role
Research the company and understand what they do, especially in the customer service sector. Familiarise yourself with their values and how they deliver exceptional support. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Prepare for Common Customer Service Scenarios
Think about common customer service challenges and how you would handle them. Be ready to discuss specific examples from your past experience where you successfully resolved issues or provided outstanding service. This will demonstrate your problem-solving skills.
✨Show Enthusiasm and Adaptability
In a fast-paced environment, showing that you're adaptable and eager to learn is key. During the interview, express your passion for helping customers and your willingness to take on new challenges. This positive attitude can set you apart from other candidates.
