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- Tasks: Be the first point of contact for customers, resolving queries with empathy and professionalism.
- Company: Join a dynamic team in a modern office located in Glasgow City Centre.
- Benefits: Enjoy 20 days holiday, monthly bonuses, free lunches, and employee discounts.
- Why this job: Build your career in a supportive environment with clear progression opportunities and fun team events.
- Qualifications: No specific qualifications required; just bring your passion for customer service!
- Other info: Office-based role with no weekend work and flexible hours between 8am and 8pm.
The predicted salary is between 18480 - 19260 £ per year.
Customer Support Agent – Glasgow City Centre Are you passionate about helping people and providing outstanding customer service? Do you have a natural ability to take ownership of conversations and resolve queries in a supportive and professional way? If so, this could be the perfect opportunity for you. We are currently recruiting for a Customer Support Agent to join a busy and growing team based in a modern office in Blythswood Square, Glasgow City Centre. About the Role: As a Customer Support Agent, you\’ll be the first point of contact for customers. You\’ll be expected to demonstrate strong customer-focused behaviours, take full ownership of calls, and support customers with financial queries and concerns. The right candidate will be empathetic, solutions-focused, and confident in delivering a high standard of service. Location: Office-based – Blythswood Square, Glasgow Start Date: August (Date To Be Confirmed) Salary: £23,000 – £23,500 per annum (depending on experience) Bonus: Up to £500 per month On-Target Earnings (OTE): Up to £6,000 annually Hours: Monday to Friday, 35 hours per week (between 8am and 8pm) No weekend work required What\’s on Offer: 20 days holiday plus 8 bank holidays Monthly bonus – up to £500 OTE of £6,000 per year Free daily lunch provided in the office Sage employee discounts – savings across retail, leisure, and more Company pension scheme Regular cash incentives Team days out and social events Clear progression opportunities and internal development If you\’re ready to build your career in a customer-focused role with a supportive and dynamic team, we\’d love to hear from you. Apply now to take the next step in your career. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail
Customer Support Agent employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview, showing that you're ready to take ownership of customer queries.
✨Tip Number 2
Practice active listening techniques. Being able to show empathy and understanding is crucial in a customer support role, so prepare examples of how you've successfully resolved issues by listening to customers' needs.
✨Tip Number 3
Research StudySmarter and our values. Understanding our mission and how we support our customers will allow you to align your answers with what we stand for, making you a more appealing candidate.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and helps you assess if the company culture aligns with your values, particularly regarding customer service excellence.
We think you need these skills to ace Customer Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you've demonstrated strong communication skills, empathy, and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your ability to handle customer queries. Use specific examples from your past experiences to illustrate how you meet the job requirements.
Showcase Your Skills: In your application, clearly outline your customer-focused behaviours and any relevant skills such as conflict resolution, active listening, and financial query handling. This will help you stand out as a candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CCA Recruitment Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this will demonstrate your commitment to outstanding service.
✨Demonstrate Empathy and Solutions-Focused Mindset
Prepare to discuss scenarios where you had to handle difficult customer queries. Highlight your ability to empathise with customers and provide effective solutions, showcasing your problem-solving skills and emotional intelligence.
✨Take Ownership of Conversations
During the interview, emphasise your ability to take full ownership of customer interactions. Discuss how you ensure that every query is resolved satisfactorily, which aligns with the expectations of the role.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their approach to customer service and any recent news or developments will help you tailor your responses and show that you're genuinely interested in being part of their team.
