At a Glance
- Tasks: Engage with customers, resolve issues, and promote a customer-centric experience.
- Company: Dynamic Glasgow-based company with a focus on customer satisfaction.
- Benefits: Competitive salary, hybrid work model, and great benefits after probation.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 24125 - 24125 £ per year.
- Role: Contact
- Centre
- Advisor
Location: Glasgow (hybrid 2 days office/3 days home after successfully completing training period)
Salary: £24,125.00 (salary inc after probationary period + again after 1 year service) + great benefits
Hours: 37.5 hours per week Shift patterns: Mon-Fri between 8am-10pm + 1 weekend day every 8 weeks This is an exciting opportunity for an experienced Contact Centre Advisor to join my Glasgow based client.
Role Responsibilities of the Customer Service Representative Manage Customer expectations and develop relationships with key stakeholders Talking to customers about their contract and getting an understanding of next steps Manage and coordinate customer interaction, in line with agreed processes and SLAs.
Effectively manage the customer experience to ensure that issues are resolved efficiently.
Promote the brand at all times by providing a customer centric experience.
Escalate complex issues and queries to Manager.
Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs.
Maintain the consistency and accuracy of all data input into department databases.
Build knowledge of customers.
Prepare and produce management ...
