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- Tasks: Join us as a Customer Service Co-Ordinator, managing customer interactions and ensuring top-notch service.
- Company: Be part of a dynamic team in Watford, dedicated to delivering exceptional customer experiences.
- Benefits: Enjoy 26 days leave, annual bonuses, wellness allowances, and flexible hybrid working options.
- Why this job: This role offers a chance to enhance your skills while making a real impact on customer satisfaction.
- Qualifications: Previous experience in customer service and strong problem-solving skills are essential.
- Other info: Fixed term contract until March 2026, with potential for extension.
The predicted salary is between 27000 - 37800 £ per year.
Location: Watford (hybrid 3 days office/2 days home after training period)
Salary: £27,000 + bonus + benefits
Term: Fixed Term Contract until March 2026 (may extend)
Hours: 37 per week (Mon-Fri 8am-4.30pm/8.30am-5pm or 9am-5.30pm)
This is an exciting opportunity for an experienced contact centre Customer Service Co-Ordinator to join my Watford based client, giving their customers the best experience possible by making outbound calls and receiving calls from customers.
Please note this is a fixed term contract.
Do you have experience working in a contact centre team who speak to existing customers? Are you organised and can work to deadlines?
Role Responsibilities of the Customer Service Co-Ordinator:
- Manage customer expectations and develop relationships with key stakeholders providing a central point of contact and expertise.
- Manage and coordinate customer interaction, in line with agreed processes and SLAs.
- Effectively manage the customer experience to ensure that issues are resolved efficiently.
- Promote the brand at all times by providing a customer centric experience.
- Escalate complex issues and queries to Manager.
- Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs.
- Maintain the consistency and accuracy of all data input into department databases.
- Build knowledge of customers.
- Prepare and produce management information as required.
- Continually look for ways of improving agreed departmental KPIs to enhance the customer experience.
Key Skills and Experience:
- Previous experience of using company systems.
- Previous experience of working with customer facing teams or in a customer services environment.
- Demonstrable specialised knowledge/skills in a customer contact area.
- Ability to plan and prioritise multiple activities.
- Aware of the commercial impact of own decisions/actions.
- Good problem solving skills with experience of resolving complex problems.
- Experience in customer services excellence, with a clear focus on providing excellent customer service to clients and stakeholders.
- Experience in working collaboratively with internal and external teams.
Benefits of the Customer Service Co-Ordinator role:
- 26 days paid leave (plus bank holidays).
- Annual bonus scheme.
- 2 x Life Days.
- 4 x Salary of Life Insurance.
- Pension: we'll match your contribution up to 8.5%.
- Single Private Health Cover.
- £500 Wellness Allowance.
- Income Protection.
- Enhanced parental leave (maternity and paternity).
- Eye Care, Dental and Cycle To Work schemes.
Please follow the link to apply for this Customer Service Co-Ordinator role based in Watford.
Customer Service Co-Ordinator employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-Ordinator
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. This will help you align your responses during interviews and demonstrate that you understand their commitment to providing an excellent customer experience.
✨Tip Number 2
Prepare specific examples from your previous experience in customer service that showcase your problem-solving skills and ability to manage customer expectations. Being able to articulate these experiences can set you apart from other candidates.
✨Tip Number 3
Research common challenges faced in contact centres and think about how you would address them. This knowledge can help you answer situational questions effectively and show that you are proactive in finding solutions.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the role, which can be invaluable during your interview.
We think you need these skills to ace Customer Service Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and contact centre roles. Emphasise skills such as problem-solving, organisation, and your ability to manage customer expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've improved customer experiences in previous roles and how you can contribute to the company's goals.
Highlight Relevant Skills: In your application, clearly outline your experience with company systems and your ability to work collaboratively with teams. Mention any specific achievements related to KPIs and SLAs that demonstrate your effectiveness in a customer service environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Co-Ordinator role.
How to prepare for a job interview at CCA Recruitment Group
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles, especially in contact centres. Be ready to share specific examples of how you've successfully managed customer interactions and resolved issues.
✨Demonstrate Organisational Skills
Since the role requires managing multiple activities and deadlines, prepare to discuss how you prioritise tasks. You could mention tools or methods you use to stay organised and ensure timely responses to customer queries.
✨Emphasise Problem-Solving Abilities
Be prepared to talk about complex problems you've encountered in previous roles and how you resolved them. This will show your potential employer that you can handle challenging situations effectively.
✨Understand the Company and Its Values
Research the company and its brand values before the interview. Being able to articulate how you align with their mission and how you can contribute to enhancing the customer experience will set you apart from other candidates.
