Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate customer interactions and manage expectations while resolving issues efficiently.
- Company: Join a dynamic team in Sale, Manchester, focused on delivering exceptional customer service.
- Benefits: Enjoy hybrid working, a competitive salary, performance bonuses, and additional perks.
- Why this job: Be part of a customer-centric culture that values problem-solving and teamwork.
- Qualifications: Experience in customer service and strong problem-solving skills are essential.
- Other info: Flexible working hours with a supportive team environment.
The predicted salary is between 26000 - 28000 £ per year.
Location: Sale, Manchester (hybrid 2 days office/3 days home after training period)
Salary: £26000 - £28000 + 10% performance bonus + benefits
Hours: (Mon-Fri hours working shifts between 8-6pm)
This is an exciting opportunity for an experienced contact centre Customer Service Co-Ordinator to join my Sale, Manchester based client.
Do you have experience working in a contact centre team who speak to existing customers? Are you organised and can work to deadlines? Are you naturally inquisitive and enjoy investigating?
Role Responsibilities of the Customer Service Co-Ordinator:
- Manage Customer expectations and develop relationships with key stakeholders
- Talking to customers about their contract and getting an understanding of next steps
- Manage and coordinate customer interaction, in line with agreed processes and SLAs.
- Effectively manage the customer experience to ensure that issues are resolved efficiently.
- Promote the brand at all times by providing a customer centric experience.
- Escalate complex issues and queries to Manager.
- Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs.
- Maintain the consistency and accuracy of all data input into department databases.
- Build knowledge of customers.
- Prepare and produce management information as required.
- Continually look for ways of improving agreed departmental KPIs to enhance the customer experience.
Key Skills and Experience for this Customer Service Co-Ordinator role:
- Previous experience of using company systems
- Previous experience of working with customer facing teams or in a customer services environment
- Demonstrable specialised knowledge/skills in a customer contact area
- Ability to plan and prioritise multiple activities
- Is aware of the commercial impact of own decisions/actions
- Good problem solving skills with experience of resolving complex problems
- Experience in customer services excellence, with a clear focus on providing excellent customer service to clients and stakeholders
- Experience in working collaboratively with internal and external teams
Please follow the link to apply for this Customer Service Co-Ordinator role based in Sale.
Customer Service Co-ordinator employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator
✨Tip Number 1
Familiarise yourself with the company's values and customer service philosophy. Understanding what they prioritise can help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare specific examples from your previous experience in customer service that showcase your problem-solving skills and ability to manage customer expectations. Being able to articulate these experiences will set you apart.
✨Tip Number 3
Research common challenges faced in contact centres and think about how you would address them. This shows initiative and a proactive approach, which are key traits for a Customer Service Co-ordinator.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the role and the company culture, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and contact centre roles. Emphasise skills such as problem-solving, organisation, and your ability to manage customer expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific experiences where you successfully resolved customer issues or improved customer satisfaction, aligning with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, clearly outline your skills that match the key requirements of the role, such as your experience with company systems, ability to work collaboratively, and your focus on customer service excellence.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Co-ordinator.
How to prepare for a job interview at CCA Recruitment Group
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially in a contact centre environment. Highlight specific examples where you successfully managed customer expectations and resolved issues efficiently.
✨Demonstrate Organisational Skills
Since the role requires managing multiple activities and deadlines, share instances where you effectively prioritised tasks. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Exhibit Problem-Solving Abilities
Prepare to discuss complex problems you've encountered in past roles and how you resolved them. This will show your potential employer that you can handle challenging situations with ease.
✨Research the Company and Its Values
Familiarise yourself with the company's brand and values. Be ready to explain how you can promote their brand while providing a customer-centric experience, as this is crucial for the role.
