At a Glance
- Tasks: Help customers with travel queries in a fast-paced call centre.
- Company: Join a thriving global team in Edinburgh.
- Benefits: Enjoy 33 days leave, bonuses, and health support.
- Other info: Great career progression and regular team events await you!
- Why this job: Make a difference by delivering exceptional customer service.
- Qualifications: Fluent in German and English with customer service experience.
The predicted salary is between 26800 - 26800 € per year.
Are you skilled in speaking German? Do you enjoy helping customers solve problems whilst giving the best service? If you answered yes to those, this could be a great fit!
Looking to build your career in a fast‑paced, global environment? We're hiring a Customer Service Advisor - German Speaking to join a thriving call centre team in Edinburgh, delivering exceptional support to customers across multiple channels.
The Role
As a Customer Service Advisor - German Speaking you will be supporting customers with travel‑related queries including bookings, changes, and general enquiries. You'll deliver outstanding customer service across phone, chat, and email, ensuring every interaction is handled with professionalism and care.
Location: Edinburgh (1 Lochrin Square)
Hours: Full‑time, 37.5 hours per week
Salary: £26,800 + monthly incentives
Key Responsibilities
- Deliver high‑quality customer service via phone, chat, and email in both German and English
- Handle customer queries and resolve issues from start to finish
- Work in a fast‑paced call centre environment, managing multiple interactions at once
- Communicate clearly and confidently across all channels
- Meet and exceed KPIs and performance targets
- Collaborate with team members to improve service delivery and processes
What We're Looking For
- Previous experience in customer service, ideally within a call centre
- Fluent in German and English (written and spoken) – essential
- Strong communication and problem‑solving skills
- Ability to multitask and manage multiple chats efficiently
- Comfortable working towards targets in a customer service environment
- Positive, adaptable, and eager to learn
What's on Offer
- 33 days annual leave including bank holidays
- Monthly performance bonus and referral incentives
- Health cash plan and wellbeing support
- Enhanced family policies and life insurance
- Hybrid working options (performance‑based)
- On‑site gym and discounted fitness memberships
- Ongoing training and clear career progression opportunities
- Regular team events, incentives, and recognition programmes
Customer Service Advisor - German Speaking employer: CCA Recruitment Group
Join a dynamic and supportive team as a Customer Service Advisor - German Speaking in Edinburgh, where your language skills and passion for customer service will be valued. With a focus on employee wellbeing, we offer generous annual leave, performance bonuses, and opportunities for career advancement in a vibrant call centre environment. Experience a culture that celebrates teamwork and personal growth while enjoying the benefits of hybrid working and regular team events.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - German Speaking
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your German! Since this role requires fluency, brush up on your language skills. Try role-playing customer service scenarios in German to build confidence and fluency.
✨Tip Number 3
Prepare for common customer service questions. Think about how you'd handle tricky situations or difficult customers. We want to see your problem-solving skills shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining our team directly.
We think you need these skills to ace Customer Service Advisor - German Speaking
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in both German and English, make sure to highlight your language skills right at the top of your application. Use clear examples of how you've used these languages in customer service settings to really stand out!
Tailor Your Experience:When you're writing about your previous experience, focus on roles where you’ve provided customer service, especially in a call centre environment. We want to see how you've handled queries and resolved issues, so be specific about your achievements and responsibilities.
Keep It Professional Yet Friendly:Your application should reflect the friendly and professional tone we value at StudySmarter. Use a conversational style that shows your personality while maintaining professionalism. This will give us a glimpse of how you might interact with our customers!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need to complete your application. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at CCA Recruitment Group
✨Brush Up on Your German
Since this role requires fluency in both German and English, make sure you practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in German to boost your confidence.
✨Know the Company Inside Out
Research the company’s values, mission, and recent news. Understanding their approach to customer service will help you align your answers with what they’re looking for. Plus, it shows genuine interest, which is always a plus!
✨Prepare for Common Scenarios
Think about typical customer service situations you might face, like handling complaints or managing multiple queries at once. Prepare specific examples from your past experience that demonstrate your problem-solving skills and ability to multitask.
✨Show Your Enthusiasm
During the interview, let your passion for helping customers shine through. Share why you enjoy customer service and how you can contribute positively to the team. A positive attitude can set you apart from other candidates!
