Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers facing fraud issues with empathy and practical solutions.
- Company: Join a leading financial services provider dedicated to customer safety.
- Benefits: Earn £13.75 per hour, with potential for higher rates and hybrid working options.
- Why this job: Make a real difference in people's lives by protecting them from financial crime.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Enjoy first-class training and opportunities for career growth.
Overview
Customer Service Advisor – Fraud Department
Have you ever felt that sinking moment when something doesn’t look right on your bank account? The fear, the worry, the \”what if\”? Now imagine being the person on the other end of the phone who can turn that moment around — offering empathy, reassurance, and practical help that makes someone feel safe again.
As a Customer Service Advisor – Fraud Department, you’ll be a key part of protecting people from financial crime. Every day, you’ll use your listening skills, your ability to build rapport, and your determination to find solutions to support customers during one of the most stressful experiences they may ever face.
This isn’t just a job. It’s the chance to genuinely make a difference in someone’s life.
What’s on offer
- Pay: £13.75 per hour (plus enhanced rates up to £16.81 per hour for certain shifts)
- Contract: 12-month temporary assignment, with real potential to extend or become permanent
- Hours: 35 hours per week, scheduled between 8am – 10pm, Monday to Sunday (including some bank holidays)
- Start date: 13th October 2025
- Location: Edinburgh (with the option of hybrid working after initial training – typically 6 days per month in office)
- Training: First-class training and ongoing support to set you up for success
Your responsibilities
- Be the first point of contact for customers who are worried about fraudulent activity on their accounts
- Listen with empathy, ask the right questions, and provide reassurance while investigating the issue
- Use fraud detection tools and strategies to protect customers from further harm
- Accurately investigate, record, and escalate issues when needed
- Collaborate with your team to share insights and improve customer service processes
What we’re looking for
- Previous customer service experience (contact centre or phone-based preferred)
- Ability to remain calm and reassuring in high-pressure situations
- Strong communication skills – both written and verbal
- Excellent attention to detail and the ability to manage multiple systems while speaking with customers
- Team player mindset with resilience to work in a fast-paced environment
If you’re empathetic, resilient, and want a role where every call is a chance to protect and support someone, then this Customer Service Advisor – Fraud Department position could be the perfect fit.
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail
#J-18808-Ljbffr
Customer Service Advisor - Fraud Department employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Fraud Department
✨Tip Number 1
Get to know the company! Research their values and mission, especially around customer service and fraud prevention. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your listening skills! In this role, you'll need to empathise with customers who are stressed about fraud. Role-play scenarios with friends or family to get comfortable responding to various situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining our team.
We think you need these skills to ace Customer Service Advisor - Fraud Department
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your ability to empathise with customers. Share examples of how you've supported people in stressful situations before, as this role is all about making someone feel safe again.
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to reflect the skills and experiences that match the Customer Service Advisor role. Use keywords from the job description to show we’re looking for someone who can handle high-pressure situations.
Be Clear and Concise: When writing your cover letter or any application materials, keep it clear and to the point. We want to see your communication skills shine through, so avoid fluff and get straight to how you can help us protect our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
How to prepare for a job interview at CCA Recruitment Group
✨Show Your Empathy
As a Customer Service Advisor in the Fraud Department, empathy is key. Prepare examples of how you've helped customers in distress before. Think about times when you listened actively and reassured someone during a tough situation.
✨Know the Tools
Familiarise yourself with common fraud detection tools and strategies. During the interview, mention any relevant experience you have with these tools or similar systems. This shows you're proactive and ready to tackle the challenges of the role.
✨Practice Calm Communication
In high-pressure situations, staying calm is crucial. Practice answering questions in a composed manner, perhaps with a friend or family member. This will help you convey reassurance and confidence during the interview.
✨Highlight Team Collaboration
The role requires working closely with a team. Be ready to discuss how you've collaborated with others in previous jobs. Share specific examples of how teamwork led to improved customer service or problem-solving.
