At a Glance
- Tasks: Protect customers from fraud while delivering top-notch service and solving problems.
- Company: Join a supportive team in a leading financial services firm.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Exciting opportunities for growth in a fast-paced setting.
- Why this job: Make a real difference by helping customers and fighting fraud every day.
- Qualifications: 18 months experience in UK banking and strong customer service skills.
The predicted salary is between 26000 - 28500 £ per year.
Looking to take the next step in your banking career? We are hiring Fraud Specialists to join a fast-paced and highly supportive fraud team based in Glasgow City Park.
As a Fraud Specialist, you will play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced Fraud Specialist with a background in banking who enjoys problem solving, helping customers, and making a real difference every day.
If you have at least 18 months' experience in a UK banking environment and strong customer service skills, this could be the perfect opportunity to develop your career as a Fraud Specialist.
What You'll Be Doing- Handle inbound customer calls relating to suspected fraud or scams
- Investigate suspicious transactions and raise fraud cases
- Support customers who may be vulnerable or experiencing financial difficulties
- Approve or decline payments based on fraud risk assessments
- Provide reassurance and guidance to customers affected by fraud
- Educate customers on how to protect themselves from scams
- Ensure all activity follows regulatory and banking compliance standards
- Take ownership of customer queries and deliver first-call resolution wherever possible
Customer Service Advisor- Financial Services employer: CCA Recruitment Group
Join a dynamic and supportive team in Glasgow City Park, where your role as a Fraud Specialist will not only enhance your banking career but also allow you to make a meaningful impact on customers' lives. We offer competitive salaries, comprehensive training, and ample opportunities for professional growth within a collaborative work culture that values your contributions and prioritises customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor- Financial Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector and let them know you're on the hunt for a Fraud Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of fraud prevention and customer service best practices. We recommend practising common interview questions with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples from your past experience where you successfully handled a challenging situation, especially in a banking context. This will help you stand out as a candidate who can make a real difference.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Advisor- Financial Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in banking and customer service. We want to see how your skills align with the role of a Fraud Specialist, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about protecting customers from fraud and how your background makes you a perfect fit for our team. Keep it engaging and personal!
Showcase Problem-Solving Skills:As a Fraud Specialist, problem-solving is key. In your application, share specific examples of how you've tackled challenges in previous roles. We love to see how you think on your feet!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Stuff
Make sure you brush up on your knowledge of fraud prevention and banking regulations. Familiarise yourself with common scams and how to identify them, as this will show your potential employer that you're serious about the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully helped customers, especially in challenging situations. Highlight your problem-solving abilities and how you’ve made a difference in someone’s day.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a Fraud Specialist role, as understanding customer concerns is key. Nod, summarise what the interviewer says, and ask clarifying questions to show you’re engaged.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your decision-making skills. Think of a few examples where you had to assess risk or handle a sensitive situation. This will help you illustrate your thought process and how you approach fraud cases.
