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- Tasks: Be the friendly voice helping customers with their appliance queries and repairs.
- Company: Join the largest provider of aftercare for domestic appliances in the UK.
- Benefits: Enjoy 33 days' leave, employee discounts, health perks, and a pension scheme.
- Why this job: Gain valuable experience in a supportive environment with clear career progression.
- Qualifications: Must have at least 12 months of customer service experience in a contact centre.
- Other info: Flexible hybrid working with just 1-2 days in the office each week.
The predicted salary is between 20500 - 28500 £ per year.
Customer Service – Hybrid working ROLE: Remote Customer Service Advisor SALARY: £24,500 LOCATION: Bedworth -Hybrid with 1 or 2 days in office per week HOURS: – You\’ll work a flexible 37.5-hour shifts between Monday – Sunday 8am – 8pm (5 days out of 7) CONTRACT: Full time and Permanent START DATE: September Here at CCA Recruitment we are teaming up with our client who is the largest provider in aftercare for domestic appliances. We are looking for a Customer Sales Advisor with call centre experience to join their team, taking inbound calls from their customer base who will be calling with general enquiries, to update details or to book in a repair for their products. What does the role entail: · Acting as the first point of contact for customers who need help. · Assisting customers calling regarding faulty goods. · Building rapport with customers and getting to know their needs. Our client will provide you with training, you just need to provide your customer service experience and knowledge and I\’m sure you will be a great match. This is an inbound customer service role where you will be dealing with the customers request in a timely manner. We do ask that you only apply if you have at least 12 months customer service experience in a contact centre. If this is the role for you and your criteria matches please apply today! Benefits: 33 days\’ annual leave (including bank holidays) – Additionally the option to buy 5 extra days each year Investment in your career – Development through ongoing coaching and clearly defined progression opportunities Employee discounts – Access to discounted TV packages, and discounts for loads of online and high street retailers Sales bonuses – Each month you\’ll get the chance to earn some extra take home pay Health and Wellbeing – Discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy Pension scheme – Matched employer contributions up to 5% of basic salary Life assurance – Employer funded cover of 4x basic salary A free annual protection plan – Access to discounted rates for family and friends too Incentives – Regular incentives with amazing prizes to be won Employee assistance programme – Free support and advice on relationships, physical and mental health, financial assistance and more And many more benefits – Including travel loans, car leasing and Cycle to Work and Salary Finance scheme Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail
Customer Service Advisor employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding the domestic appliances they provide aftercare for will help you answer customer queries more effectively and show your genuine interest in the role.
✨Tip Number 2
Brush up on your call handling skills. Since this is an inbound customer service role, practice active listening and problem-solving techniques to ensure you can assist customers efficiently.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle difficult customers or complaints, as demonstrating your ability to manage these situations can set you apart from other candidates.
✨Tip Number 4
Showcase your flexibility and adaptability. With a hybrid working model and varied hours, emphasising your willingness to work different shifts and adapt to changing circumstances will make you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in a call centre environment. Emphasise any relevant skills such as communication, problem-solving, and rapport-building.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the role of Customer Service Advisor. Mention your previous experience, why you are interested in this position, and how you can contribute to the company’s success.
Highlight Relevant Experience: In your application, clearly outline your 12 months of customer service experience. Provide examples of how you've successfully handled customer inquiries or resolved issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CCA Recruitment Group
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, especially in a call centre environment. Be ready to discuss specific examples of how you've handled customer inquiries and resolved issues effectively.
✨Demonstrate Empathy and Rapport-Building Skills
Since the role involves building rapport with customers, prepare to share instances where you successfully connected with customers. Show that you understand their needs and can provide tailored solutions.
✨Familiarise Yourself with the Company
Research the company and its products before the interview. Understanding their services will help you answer questions more confidently and show your genuine interest in the role.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers, managing stress, and working in a team. Practising your responses will help you articulate your thoughts clearly during the interview.
