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For Companies At a Glance
- Tasks: Engage with customers, upsell products, and resolve queries to ensure satisfaction.
- Company: Join a fun, supportive team in Falkirk that values your contributions.
- Benefits: Enjoy competitive pay, career growth, exclusive discounts, and a focus on well-being.
- Why this job: Be part of a close-knit team where your personality and skills are valued.
- Qualifications: A friendly attitude, sales flair, problem-solving skills, and clear communication are essential.
The predicted salary is between 23878 - 26500 £ per year.
Be the Voice Our Customers Love!
Location: Larbert, Falkirk
Full-Time, Permanent | Onsite Monday to Sunday between 8am - 9pm, 5 days per week
Why You'll Love Working With Us
- Competitive Pay: Start with a basic salary of £23,878, and with targets met, earn up to £26,500. Your hard work pays off!
- Career Progression: We’re big on promoting from within, offering countless opportunities to advance and grow your career.
- Exclusive Perks: Enjoy fantastic discounts on our incredible range of products.
- Supportive Team Culture: Work with a fun, close-knit team that feels like family.
- Well-being Focus: Prioritise your work-life balance with our supportive environment and resources to help you thrive.
What You'll Be Doing
As a Customer Service Advisor, you’ll play a vital role in ensuring our customers feel valued and supported. Your key responsibilities include:
- Building Relationships: Engage with customers, creating meaningful connections that make every interaction feel personal and genuine.
- Upselling: Introduce customers to products and services they’ll love, tailoring your suggestions to meet their needs.
- Retention: Use your excellent people skills to retain customers who may be considering leaving, ensuring they stay loyal and happy.
- Problem Solving: Resolve customer queries and concerns with confidence, turning challenges into positive outcomes.
What We're Looking For
To shine in this role, you’ll need:
- A warm and welcoming personality that customers will connect with instantly.
- A natural flair for sales and upselling, turning conversations into opportunities.
- Strong problem-solving skills to handle challenges with ease.
- A clear, confident, and friendly voice that builds trust and rapport.
This is more than just a job - it’s a chance to be part of a supportive team where your skills and personality will be truly valued.
Customer Sales Advisor in Falkirk employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor in Falkirk
✨Tip Number 1
Familiarise yourself with the products and services offered by StudySmarter. Understanding what we provide will help you tailor your conversations with customers, making your upselling efforts more effective.
✨Tip Number 2
Practice your communication skills! Since this role requires a warm and welcoming personality, try role-playing customer interactions with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Research common customer service scenarios and how to handle them. Being prepared for various situations will enhance your problem-solving skills and show us that you're proactive in your approach.
✨Tip Number 4
Network with current or former employees of StudySmarter if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Sales Advisor in Falkirk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use keywords from the job description, such as 'building relationships', 'upselling', and 'problem-solving' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've successfully engaged with customers or resolved issues in previous positions.
Showcase Your Soft Skills: In your application, emphasise your warm personality and ability to connect with customers. Highlight experiences where you’ve demonstrated strong communication skills and a friendly approach.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CCA Recruitment Group
✨Show Your Personality
As a Customer Sales Advisor, your personality is key. Be warm and welcoming during the interview to demonstrate how you can connect with customers. A genuine smile and friendly tone can go a long way!
✨Prepare for Upselling Scenarios
Expect questions about upselling and how you would approach it. Think of examples from past experiences where you've successfully introduced products or services to customers. This will showcase your natural flair for sales.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you've handled customer queries or complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to turn challenges into positive outcomes.
✨Research the Company Culture
Familiarise yourself with the company's values and team culture. Mention how you align with their focus on well-being and support, as this shows you're not just looking for a job, but a place where you can thrive and contribute positively.
