At a Glance
- Tasks: Lead a dynamic contact centre team and coach them to smash KPIs.
- Company: Join CCA Recruitment Group in vibrant St Ives, Cambridgeshire.
- Benefits: Enjoy a competitive salary, private medical insurance, and pension scheme.
- Other info: Full-time role with great opportunities for career advancement.
- Why this job: Make a real difference by developing talent and driving team success.
- Qualifications: Strong people management skills and data analysis experience required.
The predicted salary is between 31500 - 35000 € per year.
CCA Recruitment Group is seeking a Team Leader for their St Ives location in Cambridgeshire. The role involves managing a successful contact centre team, coaching staff to achieve KPIs, and supporting recruitment initiatives. The ideal candidate will possess strong people management skills and be capable of data analysis and team performance assessment.
This full-time position offers a competitive salary of up to £35,000 DOE, with various benefits including private medical insurance and a salary sacrifice pension scheme.
Contact Centre Team Lead - Coach, KPI Growth & Data employer: CCA Recruitment Group
CCA Recruitment Group is an excellent employer, offering a dynamic work environment in St Ives, Cambridgeshire, where you can thrive as a Contact Centre Team Lead. With a strong focus on employee development, competitive benefits such as private medical insurance and a salary sacrifice pension scheme, and a culture that values coaching and performance growth, this role provides a meaningful opportunity to make a significant impact within the team.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Team Lead - Coach, KPI Growth & Data
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CCA Recruitment Group on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Team Leader.
✨Tip Number 2
Prepare for the interview by brushing up on your coaching techniques and KPI management strategies. We want to show them that we can not only lead but also inspire our team to hit those targets!
✨Tip Number 3
Don’t forget to showcase your data analysis skills! Bring examples of how you’ve used data to drive performance in previous roles. This will help us stand out as a candidate who can make a real impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CV and cover letter to highlight exactly how we fit the role of Contact Centre Team Lead.
We think you need these skills to ace Contact Centre Team Lead - Coach, KPI Growth & Data
Some tips for your application 🫡
Show Off Your People Skills:When you're writing your application, make sure to highlight your people management skills. We want to see how you've successfully led teams in the past and how you can coach others to hit those KPIs!
Data is Key:Since this role involves data analysis, don’t forget to mention any experience you have with assessing team performance through data. We love candidates who can back up their coaching with solid numbers!
Tailor Your Application:Make your application stand out by tailoring it to the job description. Use keywords from the listing to show us that you understand what we're looking for in a Team Leader.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your KPIs
Make sure you understand the key performance indicators relevant to a contact centre. Be ready to discuss how you've successfully managed KPIs in the past and how you can help the team achieve their targets.
✨Showcase Your Coaching Skills
Prepare examples of how you've coached team members to improve their performance. Highlight specific strategies you've used and the positive outcomes that resulted from your coaching efforts.
✨Data-Driven Decision Making
Brush up on your data analysis skills. Be prepared to discuss how you've used data to assess team performance and make informed decisions. Bring examples of reports or metrics you've worked with.
✨Engage with Recruitment Strategies
Since the role involves supporting recruitment initiatives, think about your experience in hiring and training. Be ready to share your thoughts on what makes a great team member and how you would contribute to building a strong team.
