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- Tasks: Lead and inspire teams to achieve high performance in a dynamic contact centre environment.
- Company: Join a vibrant company focused on employee engagement and development.
- Benefits: Enjoy competitive salary, coaching opportunities, and a supportive team culture.
- Why this job: Make a real impact by developing talent and driving performance in a collaborative setting.
- Qualifications: Experience in contact centre management with a passion for coaching and team development.
- Other info: Located in Glasgow, this role offers a hands-on approach to leadership.
The predicted salary is between 28000 - 42000 £ per year.
Are you looking for a Contact Centre Operations Manager role, where you enjoy coaching and development of your teams? Do you enjoy being hands on with your people? If so, we are recruiting for a Contact Centre Operations Manager in Gateshead.
The duties of this role include:
- Delivering high levels of performance and employee engagement across a multi-functional back office and Contact Centre team.
- Leading and inspiring teams while working closely with all key stakeholders.
Experience for this role:
- We are looking for inspiring and experienced managers in a contact centre.
- Ideally, you have worked in a back office function, but we are also able to accept telephony environments.
- Proven results in coaching and development and driving performance.
Contact Centre Operations Manager employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in contact centre operations. Understanding current best practices and technologies can help you demonstrate your knowledge during interviews and show that you're proactive about staying informed.
✨Tip Number 2
Network with professionals in the contact centre industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams in the past. Be ready to discuss your coaching techniques and how you've driven performance improvements, as these are key aspects of the role.
✨Tip Number 4
Research StudySmarter's values and culture. Tailoring your approach to align with our mission can make a strong impression and show that you're genuinely interested in being part of our team.
We think you need these skills to ace Contact Centre Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing contact centre operations. Focus on your coaching and development skills, as well as any proven results in driving performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading teams and your hands-on approach to management. Mention specific examples of how you've inspired and engaged employees in previous roles.
Highlight Relevant Experience: When detailing your work history, emphasise any experience you have in both contact centre and back office environments. Showcase your ability to work with key stakeholders and deliver high performance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CCA Recruitment Group
✨Showcase Your Leadership Skills
As a Contact Centre Operations Manager, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and development strategies.
✨Understand the Role's Requirements
Familiarise yourself with the specific duties outlined in the job description. Be ready to discuss how your experience aligns with delivering high levels of performance and employee engagement in both back office and contact centre environments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you had to handle difficult situations or improve team performance, and be prepared to explain your thought process.
✨Engage with Key Stakeholders
Since the role involves working closely with key stakeholders, be prepared to discuss how you have effectively collaborated with different departments in previous roles. Highlight your communication skills and ability to build relationships.
