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- Tasks: Lead and inspire a team of contact centre leaders to achieve their goals.
- Company: Join a dynamic client in Manchester focused on out-of-hours support.
- Benefits: Enjoy a competitive salary of £60,000 plus additional benefits.
- Why this job: Make a real impact by coaching and developing a motivated team in a thriving environment.
- Qualifications: Must have experience managing a successful contact centre and understanding performance management.
- Other info: This is a full-time, permanent role with opportunities for growth.
The predicted salary is between 36000 - 84000 £ per year.
Role: Contact Centre Manager
Location: Manchester
Term: Full Time, Permanent
Salary: £60,000 + benefits
CCA Recruitment are excited to be recruiting for an experienced Contact Centre Manager to join a client based in Manchester for an out of hours client.
The ideal candidate will be someone who can inspire and motivate a team of contact centre Team Leaders, supporting ambition and building on motivation. The ability to identify training needs to improve performance and, most importantly, to have a solid understanding of sales methodologies which you can draw on to coach and develop your team.
If you are experienced in managing a successful contact centre team, then this is the role for you!
The role of the Contact Centre Manager:
- Coach and develop team using performance management tools to improve KPI’s and personal objectives.
- Continuous coaching and development of team to continue business success.
- Support in recruitment process whilst representing and promoting excellent brand image.
- Produce data in relation to team activity to identify any coaching and development needs.
- Effectively communicate with your direct line manager providing recommendations.
- Remain up to date with procedures/processes and products and communicate this effectively to team.
Skills needed as Contact Centre Manager:
- Experience managing a successful contact centre team.
- Experience within performance management.
- Ability to understand data analysing team performance.
- Effective problem-solving and time management skills.
If you’re interested in this Contact Centre Manager position, then apply now and we’ll be in touch.#J-18808-Ljbffr
Contact Centre Manager employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Manager
✨Tip Number 1
Fokussiere dich auf deine Führungskompetenzen. Bereite Beispiele vor, in denen du dein Team erfolgreich motiviert und entwickelt hast. Zeige, wie du durch Coaching und Performance-Management die KPIs verbessert hast.
✨Tip Number 2
Mach dich mit den neuesten Trends im Contact-Center-Management vertraut. Zeige, dass du über aktuelle Verfahren und Technologien Bescheid weißt, um deinem Team die besten Werkzeuge zur Verfügung zu stellen.
✨Tip Number 3
Bereite dich darauf vor, deine Fähigkeiten in der Datenanalyse zu demonstrieren. Sei bereit, konkrete Beispiele zu nennen, wie du Daten genutzt hast, um die Leistung deines Teams zu verbessern und Schulungsbedarfe zu identifizieren.
✨Tip Number 4
Zeige deine Problemlösungsfähigkeiten. Bereite dich darauf vor, spezifische Herausforderungen zu besprechen, die du in der Vergangenheit gemeistert hast, und wie du diese Erfahrungen nutzen kannst, um das Team bei StudySmarter zu unterstützen.
We think you need these skills to ace Contact Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing contact centre teams. Focus on specific achievements, such as improvements in KPIs or successful coaching initiatives.
Craft a Compelling Cover Letter: In your cover letter, emphasize your leadership style and how you inspire and motivate teams. Mention your understanding of sales methodologies and how you've applied them in previous roles.
Showcase Data Analysis Skills: Include examples in your application that demonstrate your ability to analyze team performance data. This could be through specific metrics you've improved or tools you've used for performance management.
Highlight Problem-Solving Abilities: Provide instances where you've effectively solved problems within a contact centre environment. This will show your potential employer that you can handle challenges and improve team dynamics.
How to prepare for a job interview at CCA Recruitment Group
✨Show Your Leadership Skills
As a Contact Centre Manager, you'll need to inspire and motivate your team. Be prepared to share examples of how you've successfully led teams in the past, focusing on your coaching methods and how you’ve improved performance.
✨Demonstrate Your Understanding of Sales Methodologies
Since the role requires a solid understanding of sales methodologies, be ready to discuss specific strategies you've implemented in previous roles. Highlight how these strategies helped your team achieve their targets.
✨Prepare for Data-Driven Discussions
The ability to analyze data is crucial for this position. Bring examples of how you've used data to identify training needs or improve KPIs in your previous roles. This will show your analytical skills and your commitment to continuous improvement.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you’ve communicated with your team and management in the past, especially regarding recommendations and updates.
