Customer Service Advisor Temporary Contract- 12 weeks with option to extend Location: Tamworth- B77 Hours: Full time- Monday- Friday -over a 3-week shift patten - 8am - 4pm, 9am - 5pm and 10am - 6pm This position is not flexible and will be working from the office permanently. Salary: £12.71 hourly rate Start Date: Monday 6th July Checks: DBS, RTW and reference checks to be completed About the Role We're looking for enthusiastic and customer-focused individuals to join our busy call centre team. As a Call Centre Advisor, you'll be the first point of contact for our customers, handling inbound calls, resolving queries, and providing excellent service with every interaction. Key Responsibilities of the Customer Service Advisor To deliver excellent Customer Service To manually input accurate data on an Electronic Job Card System Answering customer calls in a professional and friendly manner Resolving queries efficiently and accurately Providing product/service information to customers Logging details of calls into our system Escalating issues to the relevant department when necessaryWhat We're Looking for as Customer Service Advisor Strong communication skills both verbal and written Competencies Excellent listening skills and attention to detail Ability to work well individually or as part of a team Empathy and patience Positive Attitude PC literateYou should also have for this Customer Service Advisor Excellent Customer Service experience Ideally have previous experience working within a busy multichannel Contact Centre - Demonstrating the ability to communicate with customers over several communication channels - not essential as full training provided CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database
Contact Centre Advisor employer: CCA Recruitment Group
Join a dynamic and innovative company as a Business Development Executive in the construction sector, based in Bournemouth. With a hybrid working model, competitive salary, and uncapped commission potential, you'll thrive in a supportive environment that values your contributions and fosters professional growth. Enjoy a strong benefits package, including generous holiday allowances and access to 24/7 GP services, while building long-term partnerships and driving meaningful change in the industry.
