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- Tasks: Lead a team of 6 in managing collections and negotiating payment plans.
- Company: Join a growing financial services business in the East Midlands.
- Benefits: Enjoy a competitive salary up to £52,000 plus additional perks.
- Why this job: Great opportunity to develop leadership skills and drive team performance.
- Qualifications: Strong communication, time management, and decision-making skills required.
- Other info: This role is 100% office-based, Monday to Friday.
The predicted salary is between 39000 - 65000 £ per year.
This is an exciting opportunity for an experienced Collections Team Leader (6 FTE) who has previously worked within financial services to join a growing business.
Do you have excellent leadership skills? Do you follow a task through to end result? Can you drive performance?
Key Responsibilities of a Collections Team Leader:- Proactively managing the Collections team who have a portfolio of accounts to arrange payment plans.
- Negotiating agreements/payment plans where appropriate.
- Working closely with clients to achieve the right outcome.
- Make referrals for support and provide advice and information.
- Build excellent customer and stakeholder relationships, both internal and external.
- Achieve targets and KPIs.
- Managing a team of 6 Collections Agents.
- Excellent communication skills.
- Good verbal and written communication skills.
- Strong time management & organisation skills.
- Confident at making decisions and accountable for workload.
- Adaptable and flexible in an ever-changing environment.
- Exceptional collaborative skills to work with different departments.
- Able to work efficiently, both independently and within a team environment.
Please follow the link to apply for this Collections Team Leader role.
Collections Team Leader in Reading employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Team Leader in Reading
✨Tip Number 1
Familiarise yourself with the financial services industry, especially in collections. Understanding the nuances of payment plans and customer negotiations will give you an edge during interviews.
✨Tip Number 2
Showcase your leadership experience by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific challenges you faced and how you overcame them.
✨Tip Number 3
Research StudySmarter's company culture and values. Tailoring your conversation to align with our mission can demonstrate your genuine interest in joining our team.
✨Tip Number 4
Prepare to discuss how you achieve targets and KPIs in your previous roles. Having concrete examples will help illustrate your ability to drive performance and meet business goals.
We think you need these skills to ace Collections Team Leader in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and skills relevant to the Collections Team Leader role. Emphasise your previous work in financial services and any achievements in managing teams or driving performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your excellent communication skills and your ability to build relationships with clients and stakeholders. Mention specific examples of how you've successfully managed a team and achieved targets in the past.
Highlight Relevant Skills: In your application, clearly outline your strong time management, decision-making abilities, and adaptability. Use bullet points to make these skills stand out, as they are crucial for the Collections Team Leader position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at CCA Recruitment Group
✨Showcase Your Leadership Skills
As a Collections Team Leader, your ability to lead and motivate a team is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you drive performance.
✨Demonstrate Your Negotiation Skills
Since negotiating payment plans is a key responsibility, be ready to discuss your negotiation techniques. Share specific instances where you've successfully reached agreements, highlighting your approach and the outcomes.
✨Highlight Your Communication Abilities
Excellent communication is essential for this role. Be prepared to discuss how you build relationships with clients and stakeholders. Consider sharing examples of how your communication skills have led to successful outcomes in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've had to make quick decisions or adapt to changes, and be ready to explain your thought process and the results.
