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For Companies At a Glance
- Tasks: Dive into cash and card payment processes, solving complex issues and enhancing customer journeys.
- Company: Join a prestigious global banking brand known for excellence and innovation.
- Benefits: Competitive salary, professional development, and the chance to work with industry experts.
- Why this job: Make a real impact in the fast-paced world of payments while collaborating with diverse teams.
- Qualifications: Experience in card payment processes and strong analytical skills are essential.
- Other info: Dynamic role with opportunities for growth and learning in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
CCA Recruitment is partnering with one of the most prestigious names in global banking to hire an analytically minded Business Analyst with extensive cash and cards payments experience. This is a great opportunity to deep dive into our card payment process and join our Cash and Card Operations Team, that spans the UK and India. You will be analytically minded, a problem solver and enjoy working with a variety of different teams across the business, including product, technology, and business teams to resolve complex customer enquiries/executive complaints and develop new and enhanced processes.
Within this role you will be working with some of the sharpest minds within the cash and card payments space, whilst working for a brand that continually strives for excellence and delivering a best-in-class experience for internal stakeholders and customers alike.
Job responsibilities:- Conduct enquiries and investigations of complex cash and card issues that frontline contact centre teams cannot resolve.
- Liaise with Product & other Operations teams to support building of customer journeys for contact centre.
- Gather requirements and support building of tools and processes for Cash and Card team.
- Support and deliver training material for Contact Centre and Ops teams whenever required.
- Create and update playbooks for C&C Ops Team for new payment products.
- Knowledge and understanding of card payment processes, including transaction lifecycle, authorization, clearing, and settlement.
- Proven experience of Visa or MasterCard schemes.
- Working experience in ISO8583 format would be preferable.
- Willingness to learn new schemes and rulebooks to support C&C Ops.
- Diverse product knowledge, with an ability to develop an understanding of new products.
- Ability to work under considerable time pressure, whilst maintaining a high level of accuracy and quality.
- Excellent communication and organizational skills.
- Strong analytical skills to analyse the information, identify the problems, and work towards finding the solutions.
- Ability to partner and influence across businesses teams and other support groups.
- Control focus and mind-set at all times, whilst respectively challenging the status quo.
- Attention to detail whilst being cognizant of materiality levels.
- A relevant degree, accounting, or financial qualification would be beneficial.
Cash & Card Payments Business Analyst employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cash & Card Payments Business Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the cash and card payments space on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of card payment processes. We recommend creating a cheat sheet of key terms and concepts to help you shine when discussing your expertise.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex issues in the past. We love hearing about real-life experiences that demonstrate your analytical mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who are ready to make an impact in the cash and card operations team.
We think you need these skills to ace Cash & Card Payments Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with cash and card payments, and don’t forget to mention any relevant skills that match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Cash and Card Operations Team. Share specific examples of how you've tackled complex issues in the past.
Show Off Your Analytical Skills: Since we’re after someone analytically minded, make sure to showcase your problem-solving abilities. Include instances where you’ve successfully resolved customer enquiries or improved processes.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Payment Processes
Make sure you brush up on your knowledge of card payment processes, including the transaction lifecycle and ISO8583 format. Being able to discuss these topics confidently will show that you're not just familiar with the basics but also ready to tackle complex issues.
✨Show Off Your Analytical Skills
Prepare examples from your past experiences where you've successfully analysed data or resolved complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process.
✨Communicate Effectively
Since this role involves liaising with various teams, practice articulating your thoughts clearly and concisely. Think about how you can explain complex concepts in simple terms, as this will be crucial when working with product and technology teams.
✨Be Ready to Challenge the Status Quo
Demonstrate your willingness to question existing processes and suggest improvements. Prepare a few thoughtful questions or ideas about how the cash and card operations could be enhanced, showing that you're proactive and engaged with the role.