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- Tasks: Investigate and resolve customer complaints by gathering information and occasionally contacting customers.
- Company: Join a leading company in the Financial Services Sector focused on customer satisfaction.
- Benefits: Enjoy a competitive salary of £25,000 and a Monday to Friday work schedule.
- Why this job: Perfect for those seeking a rewarding customer service role without constant phone calls.
- Qualifications: Customer service experience is essential; complaints experience is not required.
- Other info: Office-based position in Peterborough with a standard 9:00 to 17:00 workday.
The predicted salary is between 20000 - 30000 £ per year.
Role – Case Handler Salary – £25,000.00 Location – Peterborough (Office Based) Monday – Friday 9:00 – 17:00 Are you an experienced customer service advisor who is looking for your next career step? If you are this is the ideal role for you!! CCA Recruitment are working alongside our client within the Financial Services Sector who are looking for a Complaints Case Handler to fact find, investigate and resolve complaint cases. This will not be taking calls from customers on an hourly basis, this role would be investigating and resolving complaints by gathering information from files and third parties and occasionally calling customers to gather more information to resolve the complaint. You do not need Complaints experience however Customer Service Experience where finding root causes to issues IS A MUST. If you are looking for an exciting role in Customer Service that isn’t necessarily speaking to customers on a dialler, but have the experience and skills to deal with customers and resolve issues please apply today with a up to date CV
Case Handler employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Handler
✨Tip Number 1
Fokussiere dich auf deine Erfahrungen im Kundenservice. Überlege dir konkrete Beispiele, in denen du erfolgreich Probleme gelöst hast, um deine Fähigkeiten zu demonstrieren.
✨Tip Number 2
Bereite dich darauf vor, Fragen zu stellen, die zeigen, dass du die Fähigkeit hast, Ursachen von Problemen zu identifizieren. Dies könnte dir helfen, während des Vorstellungsgesprächs einen positiven Eindruck zu hinterlassen.
✨Tip Number 3
Informiere dich über die Finanzdienstleistungsbranche und die spezifischen Herausforderungen, mit denen Unternehmen in diesem Sektor konfrontiert sind. Dies zeigt dein Interesse und Engagement für die Rolle.
✨Tip Number 4
Sei bereit, deine Kommunikationsfähigkeiten zu demonstrieren. Da du gelegentlich mit Kunden sprechen wirst, ist es wichtig, dass du klar und präzise kommunizieren kannst, um Informationen effektiv zu sammeln.
We think you need these skills to ace Case Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you had to investigate issues or find root causes. Use specific examples that demonstrate your problem-solving skills.
Craft a Strong Cover Letter: Write a cover letter that explains why you're interested in the Case Handler role. Emphasize your ability to handle complaints and resolve issues without relying heavily on phone calls, as this is a key aspect of the job.
Highlight Relevant Skills: In your application, focus on skills such as attention to detail, analytical thinking, and effective communication. These are crucial for investigating and resolving complaints effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your professionalism and attention to detail, which are important in the role of a Case Handler.
How to prepare for a job interview at CCA Recruitment Group
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Discuss specific examples where you successfully identified root causes of issues and resolved them, as this is crucial for the Case Handler position.
✨Demonstrate Your Investigative Skills
Prepare to discuss how you approach problem-solving and investigation. Share instances where you gathered information from various sources to resolve a complaint or issue, showcasing your analytical skills.
✨Familiarize Yourself with the Financial Services Sector
Research the financial services sector and understand common complaints that arise within it. This knowledge will help you speak confidently about the role and demonstrate your interest in the industry.
✨Practice Active Listening
Since the role involves occasionally calling customers to gather more information, practice active listening techniques. Be ready to explain how you ensure you fully understand a customer's concerns before attempting to resolve them.
