Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers by upselling appliance protection products and ensuring their peace of mind.
- Company: Join a leading provider of appliance breakdown protection with a global reach.
- Benefits: Enjoy a competitive salary, bonuses, and generous annual leave.
- Why this job: Make a real difference for customers while working remotely with flexible hours.
- Qualifications: Sales experience and strong communication skills are essential.
- Other info: Structured training and clear career progression opportunities await you.
The predicted salary is between 19500 - 29500 £ per year.
Our client is expanding and is looking to recruit a confident Remote Telesales Adviser to join their growing team. As a trusted partner to leading manufacturers and retail brands worldwide, they specialise in appliance breakdown protection, supporting nearly 9 million customers across the UK. When a customer's fridge, dishwasher, or boiler breaks down, our client is there to help - and you will be the voice that ensures customers feel supported and protected.
What will you be doing?
- Calling existing customers to ensure their appliances are fully covered
- Using effective sales techniques to upsell relevant protection products
- Building rapport and understanding customer needs
- Matching customers with the most suitable protection package
As a Remote Telesales Adviser, you will work with warm customers, clear targets, and structured support to help you succeed.
Training and support
You will not be thrown in at the deep end. A four-week structured training programme will give you the confidence, product knowledge, and system training needed to perform successfully in your role as a Remote Telesales Adviser.
What we are looking for
- Previous experience in a sales or target-driven role
- Ability to work independently in a home-based environment
- Strong attention to detail and a customer-first mindset
- Excellent communication and relationship-building skills
- Organised, calm, and motivated to achieve results
Working pattern and location
Fully remote role (broadband and suitable home workspace required). Optional access to a brand-new Nottingham office for office or hybrid working.
Monday to Thursday: 10:30 to 19:00
Friday: 09:00 to 17:30
Two 15-minute breaks and a 30-minute lunch
Salary and benefits
- £24,500 basic salary plus monthly sales bonuses (OTE £7,200)
- 33 days annual leave including bank holidays
- Free annual appliance protection plan with discounts for family and friends
- Clear career progression opportunities across multiple business areas
- Regular incentives and sales competitions
- Pension scheme with employer contributions up to 5 percent
- Life assurance cover at four times basic salary
- Health and wellbeing support, gym discounts, and healthcare contributions
- Employee discounts across major retailers and services
If you are looking for a stable remote role with strong earning potential and long-term career development, we would love to hear from you. Apply today to become a Remote Telesales Adviser.
Remote Telesales Adviser in Cardiff employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Telesales Adviser in Cardiff
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially the appliance protection plans they offer. This will help you sound knowledgeable and confident during your conversations with potential customers.
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or family member to refine your communication skills. The better you can articulate the benefits of the protection packages, the more likely you are to upsell effectively.
✨Tip Number 3
Leverage your network! Reach out to friends or acquaintances who might have experience in telesales. They can provide valuable insights and tips that could give you an edge in your interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote Telesales Adviser in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Remote Telesales Adviser role. Highlight any previous sales experience and skills that match what we're looking for, like communication and relationship-building. This shows us you’re serious about the position!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your passion for customer service and how you can help our clients feel supported and protected.
Show Off Your Sales Skills: In your application, don’t forget to showcase your sales techniques and any achievements in previous roles. We want to see how you’ve successfully upsold products or built rapport with customers in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Product
Before the interview, make sure you understand the products you'll be selling. Research appliance breakdown protection and be ready to discuss how it benefits customers. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Sales Pitch
Since this is a telesales position, practice your sales techniques beforehand. Role-play with a friend or family member to refine your ability to upsell and build rapport over the phone. The more comfortable you are with your pitch, the better you'll perform during the interview.
✨Showcase Your Communication Skills
Excellent communication is key for a Remote Telesales Adviser. During the interview, focus on articulating your thoughts clearly and listening actively. Share examples of how you've successfully built relationships with customers in the past to demonstrate your skills.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, training programmes, and career progression opportunities. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
