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- Tasks: Lead and inspire a high-performing sales team to achieve ambitious targets.
- Company: Dynamic company with a supportive, high-energy culture.
- Benefits: Competitive salary, performance bonuses, and career progression opportunities.
- Why this job: Make a real impact while coaching and developing a talented team.
- Qualifications: Proven experience in managing sales teams and strong leadership skills.
- Other info: Join a growing organisation that values your ideas and contributions.
The predicted salary is between 48000 - 72000 £ per year.
We're searching for an energetic and commercially minded Sales Call Centre Manager to lead our high‐performing inbound sales teams. This role is perfect for someone who thrives in a fast‐paced environment, loves coaching people to success, and knows how to turn ambitious sales targets into reality. You'll take ownership of day‐to‐day operations, performance strategy, and team culture—ensuring every customer interaction drives value and every agent has the tools to excel.
Key Responsibilities:
- Leadership of inbound sales teams: Inspire, coach, and develop team leaders and agents to achieve outstanding results.
- Performance management: Set KPIs, monitor performance, and implement action plans to maximise conversion and revenue.
- Sales strategy execution: Drive outbound and inbound sales campaigns, ensuring alignment with business goals.
- Operational oversight: Manage staffing, scheduling, and workflow to maintain efficiency and service quality.
- Training and development: Deliver coaching, skills development, and sales training to elevate capability.
- Data‐driven decision‐making: Use insights, dashboards, and reporting to optimise performance and identify opportunities.
- Customer experience enhancement: Ensure every interaction reflects our brand values and delivers exceptional service.
What We're Looking For:
- Proven experience managing a sales call centre with strong results in outbound, inbound, or blended environments.
- Strong leadership and coaching skills with the ability to motivate diverse teams.
- Commercial acumen and a track record of hitting and exceeding sales targets.
- Excellent communication abilities and confidence influencing stakeholders.
- Analytical mindset with experience using CRM and call centre technology.
- Passion for customer experience and continuous improvement.
What We Offer:
- Competitive salary and bonus structure tied to performance.
- Career progression opportunities within a growing organisation.
- Supportive, high‐energy culture where your ideas and leadership make a real impact.
- Comprehensive training and development to support your growth.
Call Centre Manager employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to call centre management. Role-play with a friend or use online resources to get comfortable with articulating your leadership style and sales strategies.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight your past successes in managing sales teams and hitting targets. Use data and examples to back up your claims—numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Call Centre Manager
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and coached teams in the past, so share specific examples that demonstrate your ability to motivate others and achieve results.
Be Data-Driven: Since we value an analytical mindset, include any experience you have with data analysis or using CRM systems. Talk about how you've used insights to drive performance and improve sales strategies—this will show us you're the right fit for our team!
Tailor Your Application: Make your application stand out by tailoring it to our job description. Use similar language and focus on the key responsibilities and skills we've mentioned. This shows us that you've done your homework and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Numbers
As a Sales Call Centre Manager, you'll need to demonstrate your understanding of KPIs and sales metrics. Brush up on your past achievements and be ready to discuss how you’ve driven performance in previous roles. Use specific examples to show how you’ve turned targets into reality.
✨Showcase Your Leadership Style
This role is all about inspiring and coaching teams. Think about your leadership style and prepare to share examples of how you've motivated diverse teams in the past. Highlight any training or development initiatives you've led that resulted in improved team performance.
✨Be Data-Driven
Familiarise yourself with CRM systems and call centre technology. Be prepared to discuss how you've used data to make decisions and optimise performance. Bring examples of how data insights have helped you identify opportunities for improvement in customer experience.
✨Emphasise Customer Experience
The role requires a passion for enhancing customer interactions. Prepare to talk about how you've ensured exceptional service in previous positions. Share specific strategies you've implemented to align team performance with brand values and improve customer satisfaction.
