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- Tasks: Engage with customers to retain and renew memberships while exceeding targets.
- Company: Join one of the UK's leading insurance companies with a supportive culture.
- Benefits: Competitive salary, bonus scheme, flexible shifts, and comprehensive training.
- Why this job: Make a real impact in customer service and enjoy clear career progression.
- Qualifications: Experience in customer service and a passion for delivering excellent outcomes.
- Other info: Dynamic role with opportunities for growth and development.
Role: Call Centre Advisor
Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
Hours: Monday – Friday (Shift work between the hours of 8:00 – 19:00) 35 Hours Per Week
Expectation to work one weekend day alternatively
Salary: £26,736.53 OTE of £34,000.00
Location: Bristol Fully Office Working Role
Are you an experienced in customer service? Experienced in working in a target driven role?
Do you value working for a great company, with a fantastic commission scheme and potential to progress within the business?
If so this Call Centre Advisor is for you! Great training and clear career progression
CCA Recruitment are on the lookout for a Customer Service Advisor to work in our clients Retentions team. Our Client one of the UKs leading Insurance Companies. Start date for this role is Monday 1st September.
As a Call Centre Advisor you will be tasked with retaining and renewing customers memberships at the best price for them. You\’ll have accountability for meeting and exceeding targets set by the wider business to ensure the continued growth of the company on their journey to be number one within their sector.
We are looking for Call Centre Advisors :
People who enjoy talking to customers
Are self-motivated and passionate about finding the right outcomes for customers
Have a desire to deliver a first-class customer experience
Have previous experience working within a sales focused environment and can demonstrate excellent customer service.The company offer great benefits also –
Bonus scheme with additional earning potential up to 22% OTE monthly
Competitive rewards package
Flexible shifts and working hour patterns
A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor!
A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business.If this sounds like the role for you and you would like to find out more then please apply today to be considered for this incredible Customer Service Advisor opportunity.
The start date is the 1st September but interviewing now!
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail
Call Centre Advisor employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor
✨Tip Number 1
Get to know the company! Research their values and mission. When you show up for your interview, drop in some knowledge about their latest achievements or initiatives. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. Focus on how you can highlight your customer service experience and sales skills. The more comfortable you are, the better you’ll perform!
✨Tip Number 3
Dress to impress! Even if it’s a call centre role, looking smart can boost your confidence. Plus, it shows you take the opportunity seriously. A little effort goes a long way!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, we love seeing candidates who go the extra mile!
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any sales achievements. We want to see how you can bring value to our team, so don’t be shy about showcasing your skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about the Call Centre Advisor role. Let us know what makes you the perfect fit!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your relevant experience and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Customer Service Stuff
Brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled challenging situations or exceeded customer expectations in the past. This will show that you’re not just a talker, but someone who can deliver results.
✨Understand the Company and Role
Do a bit of homework on the insurance company and its values. Familiarise yourself with their products and services, especially those related to customer retention. This knowledge will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Target-Driven Questions
Since this role is target-driven, be prepared to discuss how you’ve met or exceeded targets in previous roles. Think of specific metrics or achievements you can mention, as this will highlight your ability to thrive in a performance-oriented environment.
✨Practice Active Listening
During the interview, show that you’re an active listener. Nod, maintain eye contact, and ask follow-up questions based on what the interviewer says. This not only demonstrates your communication skills but also shows that you value the conversation and are engaged.