Call Centre Team Leader Location: Wiltshire / Hybrid Job Type: Full-Time, Permanent £32,000 - £35,000 About the Role We are seeking an experienced and customer-focused Customer Complaints Team Leader to lead a specialist team responsible for managing complex customer complaints, escalations, and continuous improvement initiatives. This is a highly visible leadership role that combines complaint resolution expertise with the ability to identify and drive meaningful service improvements across the organisation. You will be responsible for ensuring complex customer issues are investigated thoroughly, resolved fairly, and managed in line with regulatory requirements and industry best practice. As the voice of the customer, you will use insight gathered through complaints, customer feedback, and operational data to influence change, improve customer journeys, reduce repeat demand, and enhance overall service delivery. Key Responsibilities for this Customer Complaints Team Leader Leadership
Call Center Team Lead employer: CCA Recruitment Group
Join a dynamic and innovative company as a Business Development Executive in the construction sector, based in Bournemouth. With a hybrid working model, competitive salary, and uncapped commission potential, you'll thrive in a supportive environment that values your contributions and fosters professional growth. Enjoy a strong benefits package, including generous holiday allowances and access to 24/7 GP services, while building long-term partnerships and driving meaningful change in the industry.
