CCA Recruitment Group is seeking an experienced Call Centre Team Leader to head a Customer Complaints Team. You will manage complex investigations, drive improvements in customer journeys and ensure regulatory compliance.
In this hybrid role, you will coach specialists, oversee escalations, and deliver insights to senior leadership to shape service delivery. The position requires proven leadership in customer resolutions and a customer-focused mindset.
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Customer Complaints Team Leader – Hybrid Role in Bournemouth employer: CCA Recruitment Group
Join a dynamic and innovative company as a Business Development Executive in the construction sector, based in Bournemouth. With a hybrid working model, competitive salary, and uncapped commission potential, you'll thrive in a supportive environment that values your contributions and fosters professional growth. Enjoy a strong benefits package, including generous holiday allowances and access to 24/7 GP services, while building long-term partnerships and driving meaningful change in the industry.
