CCA Recruitment Group is seeking an experienced Customer Complaints Team Leader in Bournemouth to direct a specialist team handling complex complaints, escalations and service improvements. You will ensure thorough investigations, fair resolutions and regulatory compliance while shaping customer experience.
As the voice of the customer, you will use insights from complaints and feedback to influence change, reduce repeat contacts and boost first-contact resolutions.
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Customer Complaints & Resolution Lead - Hybrid in Bournemouth employer: CCA Recruitment Group
Join a dynamic and innovative company as a Business Development Executive in the construction sector, based in Bournemouth. With a hybrid working model, competitive salary, and uncapped commission potential, you'll thrive in a supportive environment that values your contributions and fosters professional growth. Enjoy a strong benefits package, including generous holiday allowances and access to 24/7 GP services, while building long-term partnerships and driving meaningful change in the industry.
