At a Glance
- Tasks: Support customers with travel queries via phone, chat, and email in German and English.
- Company: Join a thriving call centre team in Edinburgh with a global reach.
- Benefits: Competitive salary of £26,800 plus monthly incentives and career growth opportunities.
- Other info: Fast-paced environment with a high-performing team and modern facilities.
- Why this job: Perfect for those who love problem-solving and delivering exceptional customer service.
- Qualifications: Fluency in German and English, with a passion for helping others.
The predicted salary is between 26800 - 26800 € per year.
Are you skilled in speaking German? Do you enjoy helping customers solve problems whilst giving the best service? If you answered yes to those, this could be a great fit!
Looking to build your career in a fast-paced, global environment? We're hiring a Customer Service Advisor - German Speaking to join a thriving call centre team in Edinburgh, delivering exceptional support to customers across multiple channels. This is a fantastic opportunity for someone with a passion for customer service who enjoys problem-solving, working with people, and being part of a high-performing team in a modern call centre environment.
The Role
As a Customer Service Advisor - German Speaking you will be supporting customers with travel-related queries including bookings, changes, and general enquiries. You'll deliver outstanding customer service across phone, chat, and email, ensuring every interaction is handled with professionalism and care.
Location: Edinburgh (1 Lochrin Square)
Hours: Full-time, 37.5 hours per week
Salary: £26,800 + monthly incentives
Key Responsibilities
- Deliver high-quality customer service via phone, chat, and email in both German and English
- Handle customer queries and resolve issues from start to finish
- Work in a fast-paced call centre environment, managing multiple interactions at once
Customer Service Advisor - German Speaking in Bonnyrigg employer: CCA Recruitment Group
Join a dynamic and supportive team in Edinburgh as a Customer Service Advisor - German Speaking, where your language skills and passion for customer service will be valued. We offer a vibrant work culture that encourages collaboration and personal growth, alongside competitive salaries and monthly incentives. With opportunities to develop your career in a fast-paced global environment, you'll find meaningful and rewarding employment here.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - German Speaking in Bonnyrigg
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your German! Since this role requires fluency, brush up on your language skills. Try role-playing common customer service scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Customer Service Advisor - German Speaking in Bonnyrigg
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about helping customers in German, make sure to highlight your language skills right from the start. Use clear examples of how you've used your German in previous roles or experiences to solve problems and assist customers.
Tailor Your Application:We want to see how you fit into our team! Take a moment to read through the job description and tailor your application to reflect the skills and experiences that match what we're looking for. This shows us you're genuinely interested in the role.
Be Personable:Customer service is all about connecting with people. In your written application, let your personality shine through! Share a brief story or example that showcases your passion for helping others and your problem-solving skills.
Apply Through Our Website:To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at CCA Recruitment Group
✨Brush Up on Your German
Since this role requires you to communicate in both German and English, make sure you're comfortable with the language. Practise common customer service phrases and scenarios in German to show your fluency during the interview.
✨Know the Company Inside Out
Research the company’s values, mission, and recent news. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the company culture.
✨Prepare for Common Scenarios
Think about typical customer service situations you might face, like handling complaints or resolving booking issues. Prepare your responses using the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples of how you've successfully resolved customer issues in the past. Highlight your ability to stay calm under pressure and your commitment to providing excellent service.
