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- Tasks: Assist customers with fraud inquiries and provide top-notch service.
- Company: Join a leading recruitment agency in Glasgow City Park.
- Benefits: Enjoy competitive salary, annual leave, pension scheme, and wellbeing support.
- Why this job: Make a difference by helping customers navigate banking fraud issues.
- Qualifications: 1-2 years of UK banking experience and excellent communication skills.
- Other info: Flexible working options available after training for a better work-life balance.
The predicted salary is between 26000 - 28500 £ per year.
A recruitment agency is seeking a Customer Service Advisor to join their fraud team in Glasgow City Park. This full-time role offers a salary between GBP26,000 and GBP28,500, depending on experience.
Candidates should have 1-2 years of UK banking experience and strong communication skills. The role includes:
- Handling fraud inquiries
- Educating customers
- Ensuring compliance with regulations
After training, there is an opportunity for hybrid or home working. Benefits include annual leave, pension scheme, and wellbeing support.
Banking Customer Experience Specialist employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Customer Experience Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector and let them know you're on the lookout for roles. Sometimes, a friendly chat can lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles in banking and practice your responses. We want you to shine when discussing how you handle fraud inquiries and educate customers.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Use examples from your past experience to demonstrate how you've successfully navigated customer interactions and compliance issues.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer experience.
We think you need these skills to ace Banking Customer Experience Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant banking experience and communication skills. We want to see how your background fits the role of a Banking Customer Experience Specialist, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service in the banking sector and how you can contribute to our fraud team. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled challenging situations in the past. We’re looking for candidates who can think on their feet and provide excellent support to customers dealing with fraud inquiries.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Banking Basics
Make sure you brush up on your UK banking knowledge, especially around fraud prevention and customer service protocols. Being able to discuss recent trends or regulations in the banking sector will show that you're not just familiar with the basics but also engaged with the industry.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or educated clients, and be ready to share those stories during the interview.
✨Understand the Role of Compliance
Familiarise yourself with compliance regulations related to banking and fraud. Be prepared to discuss how you would ensure compliance in your role and why it’s important for customer trust and safety. This will demonstrate your understanding of the responsibilities that come with the position.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.