At a Glance
- Tasks: Engage with customers to retain their business and ensure satisfaction.
- Company: Join a growing team in a dynamic telecoms environment.
- Benefits: Competitive salary, hybrid working, and great career progression.
- Other info: Target-driven role with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers stay connected and satisfied.
- Qualifications: Experience in customer-facing roles and strong negotiation skills.
The predicted salary is between 23605 - 28851 £ per year.
This is an exciting opportunity for an experienced Customer Retention Advisor to join my client on a permanent basis as their team is growing. Fully office working at their Altrincham office.
Do you have proven experience in a customer-facing, sales or retention role within telecoms? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction?
The Role of a Customer Retention Advisor
- Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business.
- Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company.
- Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty.
- Target Driven: Achieve and exceed individual and team retention targets.
- Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads.
What We Are Looking For
- Experience: Proven experience in a customer-facing, sales, or retention for the Customer Retentions Advisor role.
- Skills: Strong negotiation and communication skills with the ability to empathize and build rapport.
- Mindset: Resilient, target-driven, and proactive, with a solutions-oriented approach to problem-solving.
- Technical Skills: Proficient with CRM systems and MS Office.
Key Requirements of the Customer Retention Advisor
- High-Volume Calls: Experience handling high volumes of inbound/outbound calls.
- Proactive Retention: Focusing on identifying at-risk customers early.
- Compliance & Quality Assurance: Experience working within regulated environments.
- Hybrid Working: This role offers hybrid working.
- Targets: Emphasis on hitting KPIs for revenue protection.
Please follow the link to apply for this Customer Retention role based in Altrincham.
Retention Advisor in Altrincham employer: CCA Recruitment Group
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