At a Glance
- Tasks: Provide hands-on IT support and maintain operational stability across systems and voice platforms.
- Company: Join a growing contact centre client in Altrincham with a dynamic team.
- Benefits: Up to £50,000 salary, flexible contract options, and great benefits.
- Other info: Immediate start available with excellent career development opportunities.
- Why this job: Be part of an exciting growth phase and make a real impact on IT services.
- Qualifications: Experience in IT support across multiple lines and knowledge of cloud-based systems.
I am looking to recruit an experienced IT Support & Systems Engineer to provide hands-on support across internal IT systems and voice platform, for a contact centre client based in Altrincham. The role requires cloud-based experience. The successful candidate will join them during an exciting period of growth with the opportunity to develop. This role offers an immediate start.
This role is instrumental in maintaining operational stability, supporting users across all levels, and ensuring the performance, security, and reliability of core IT services.
Do you have proven experience in IT support across 1st/2nd/3rd Line within a fast-paced environment? Do you have an understanding of endpoint management and IT best practices? Are you a self-starter?
Key Responsibilities of the IT Support & Systems Engineer:- Deliver internal IT support across Line 1, 2, and 3, covering users, systems, and infrastructure.
- Manage endpoint estate including laptops, desktops, mobile devices, covering provisioning, support and repairs.
- Configure and deploy end-user equipment to a high standard against documented processes.
- Support internal voice platforms, including fault diagnosis across all levels and coordination with third-party suppliers.
- Provide support and diagnostics for telephony systems.
- Maintain and support internal IT and VoIP platforms, ensuring high availability and reliability.
- Monitor network performance, availability, and security, proactively identifying and resolving issues.
- Perform routine maintenance including patching, firmware updates, and system backups.
- Coordinate with external vendors and service providers for support and incident resolution.
- Administer Microsoft 365 and other SaaS platforms, ensuring performance, security, and uptime.
- Manage user accounts, permissions, and access controls.
- Monitor system capacity and performance, implementing improvements where required.
- Maintain clear and accurate technical documentation, including system configurations and processes.
- Provide responsive and professional support to contact centre leaders.
- Strong troubleshooting and problem-solving capability across systems, networks, and endpoints.
- Experience managing Microsoft 365 and SaaS environments.
- Knowledge of VoIP platforms, ideally BroadSoft and/or 3CX.
- Strong communication skills with the ability to engage both technical and non-technical stakeholders.
- Highly organised, detail-oriented, and delivery-focused.
- Able to work independently and take ownership of issues through to resolution.
- MS-900 certification (desirable).
- Proactive and self-motivated.
- Reliable and dependable.
- Professional and user-focused.
- High level of discretion and integrity.
- A team player.
Please follow the link to apply for this IT Support & Systems Engineer role based in Altrincham for an immediate start.
IT Support & Systems Engineer in Altrincham employer: CCA Recruitment Group
Join a dynamic team in Altrincham as an IT Support & Systems Engineer, where you will play a crucial role in maintaining operational stability and supporting users across all levels. Our company fosters a collaborative work culture that prioritises employee growth, offering opportunities for professional development and hands-on experience with cutting-edge technologies. With competitive salaries and a supportive environment, we are committed to ensuring our employees thrive during this exciting period of growth.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support & Systems Engineer in Altrincham
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local meetups or tech events in Altrincham, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect IT Support & Systems Engineer role!
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365 or VoIP platforms, make sure to highlight that in conversations. Bring examples of how you’ve solved problems in past roles. This will help you stand out as a proactive candidate who can hit the ground running.
✨Tip Number 3
Don’t just apply; engage! When you find a job listing that excites you, reach out directly to the hiring manager or recruiter. Ask questions about the role and express your enthusiasm. This personal touch can make a big difference in getting noticed.
✨Tip Number 4
Keep your online presence sharp! Update your LinkedIn profile to reflect your latest skills and experiences. Join relevant groups and participate in discussions. This not only showcases your knowledge but also helps you connect with potential employers looking for an IT Support & Systems Engineer.
We think you need these skills to ace IT Support & Systems Engineer in Altrincham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support & Systems Engineer role. Highlight your experience with cloud-based systems, endpoint management, and any relevant certifications like MS-900. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your troubleshooting skills and how you've supported users in previous positions. Let us know why you’re excited about joining our team!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention your strong troubleshooting capabilities. We love candidates who can think on their feet and resolve issues efficiently. Share a story or two that demonstrates your problem-solving prowess!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT support across 1st, 2nd, and 3rd line. Be ready to discuss your experience with Microsoft 365, endpoint management, and VoIP platforms like BroadSoft or 3CX. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share real-life scenarios where you've successfully diagnosed and resolved technical issues. Highlight your troubleshooting capabilities and how you’ve managed to keep systems running smoothly in a fast-paced environment.
✨Communicate Like a Pro
Since you'll be engaging with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. This will demonstrate your strong communication skills and ability to connect with users at all levels.
✨Be Ready to Discuss Your Organisational Skills
As an IT Support & Systems Engineer, being organised is key. Prepare to talk about how you manage your workload, document processes, and ensure high availability of services. Share examples of how you’ve maintained clear documentation and coordinated with vendors.
