At a Glance
- Tasks: Support customers with queries and enhance their experience through effective communication.
- Company: Join a dynamic team in Altrincham focused on customer excellence.
- Benefits: Competitive salary, bonus potential, and great benefits package.
- Other info: Opportunity for growth in a supportive and collaborative environment.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in customer service, especially in billing and tech support.
The predicted salary is between 26228 - 26228 £ per year.
Role: Customer Support Advisor
Location: Altrincham fully office based
Salary: £26,228 + bonus (up to £1200 per year) + benefits
Hours: 37.5 hours per week
Shift patterns: Mon-Fri between 8am-8pm + 1 weekend day every 3 weeks
Essential - we need telco experience
This is an exciting opportunity for an experienced Customer Support Advisor to join my Altrincham based client.
Do you have experience working in a contact centre team speaking to existing customers? Have you experience within billing, tech support & customer excellence? Are you naturally inquisitive and enjoy investigating?
Role Responsibilities of the Customer Support Advisor:
- Manage Customer expectations and develop relationships.
- Talking to customers about any queries with their contract.
- Manage and coordinate customer interaction, in line with agreed processes and SLAs.
- Effectively manage the customer experience to ensure that issues are resolved efficiently.
- Promote the brand at all times by providing a customer centric experience.
- Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs.
- Maintain the consistency and accuracy of all data input into department databases.
- Build knowledge of customers.
- Continually look for ways of improving agreed departmental KPIs to enhance the customer experience.
Key Skills and Experience for this Customer Support Advisor:
- Previous experience of using company systems.
- Previous experience of working with customer facing teams or in a customer services environment.
- Demonstrable specialised knowledge/skills in customer contact areas including billing, tech support.
- Ability to plan and prioritise multiple activities.
- Good problem solving skills with experience of resolving complex problems.
- Experience in customer services excellence, with a clear focus on providing excellent customer service.
- Experience in working collaboratively with internal and external teams.
Please follow the link to apply for this Customer Support Advisor role based in Altrincham.
