At a Glance
- Tasks: Help customers renew memberships and exceed targets in a dynamic contact centre.
- Company: Join one of the UK's leading insurance companies in Bristol.
- Benefits: Earn up to £34,000 with bonuses, flexible shifts, and comprehensive training.
- Other info: Enjoy clear career progression and a supportive work environment.
- Why this job: Make a real impact by delivering first-class customer experiences and growing your career.
- Qualifications: Customer service experience and a passion for sales are essential.
The predicted salary is between 26736 - 34000 € per year.
Hours: Monday - Friday (Shift work between the hours of 8:00 - 19:00) 35 Hours Per Week Expectation to work one weekend day alternatively
Salary: £26,736.53 OTE of £34,000.00
Location: Bristol Fully Office Working Role
Are you experienced in customer service? Do you value working for a great company, with a fantastic commission scheme and potential to progress within the business? If so, this Contact Centre Advisor role is for you!
Great training and clear career progression.
CCA Recruitment are on the lookout for a Contact Centre Advisor to work in our client's Retentions team. Our Client is one of the UK’s leading Insurance Companies based in Bristol. Start date for this role is Monday 5th January 2026.
As a Contact Centre Advisor, you will be tasked with retaining and renewing customers' memberships at the best price for them. You'll have accountability for meeting and exceeding targets set by the wider business to ensure the continued growth of the company on their journey to be number one within their sector.
We are looking for Contact Centre Advisors who:
- Enjoy talking to customers
- Are self-motivated and passionate about finding the right outcomes for customers
- Have a desire to deliver a first-class customer experience
- Have previous experience working within a sales-focused environment and can demonstrate excellent customer service
The company offers great benefits including:
- Bonus scheme with additional earning potential up to 22% OTE monthly
- Competitive rewards package
- Flexible shifts and working hour patterns
- A first-class, comprehensive training programme to enhance your skills and behaviours
- A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business
If this sounds like the role for you and you would like to find out more, then please apply today to be considered for this incredible Contact Centre Advisor opportunity based in Bristol. The start date is 5th January 2026.
Contact Centre Advisor in Almondsbury employer: CCA Recruitment Group
Join one of the UK's leading insurance companies as a Contact Centre Advisor in Bristol, where you'll benefit from a competitive salary, a fantastic bonus scheme, and flexible working hours. Our supportive work culture prioritises employee growth with comprehensive training and clear career progression opportunities, making it an ideal environment for those passionate about delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor in Almondsbury
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Contact Centre Advisor. This will boost your confidence and prepare you for those tricky questions during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and maybe even a referral, which can really help your application stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about the role and ready to take the next step in your career.
We think you need these skills to ace Contact Centre Advisor in Almondsbury
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share those success stories!
Tailor Your CV to the Role:When applying, tweak your CV to match the job description. Use keywords from the listing to show us you're a perfect fit for the Contact Centre Advisor role.
Keep It Professional but Friendly:Your written application should reflect your personality! While we love a professional tone, don’t be afraid to let your friendly side shine through – it’s all about connecting with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly and efficiently!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Customer Service Stuff
Brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled challenging situations or exceeded customer expectations in the past. This will show that you’re not just a talker, but someone who can deliver results.
✨Understand the Company and Role
Do some homework on the insurance company and its values. Familiarise yourself with their products and services, especially those related to customer retention. This knowledge will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Target-Driven Questions
Since this role is target-driven, be prepared to discuss how you’ve met or exceeded targets in previous roles. Think of specific metrics or achievements you can mention, as this will highlight your ability to thrive in a performance-focused environment.
✨Show Enthusiasm and Motivation
Let your passion for customer service shine through during the interview. Speak about why you enjoy helping customers and how you strive to find the best outcomes for them. A positive attitude can make a huge difference and set you apart from other candidates.
