At a Glance
- Tasks: Provide exceptional customer care and tailored solutions to enhance customer satisfaction.
- Company: Join a leading brand known for its commitment to customer excellence.
- Benefits: Enjoy a competitive salary, bonuses, free parking, and a subsidised onsite restaurant.
- Other info: Hybrid working after probation with exciting team events and growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your career in a supportive environment.
- Qualifications: Experience in customer support and strong communication skills are essential.
The predicted salary is between 24300 - 29700 £ per year.
Location: Calcot, Reading (hybrid after probation)
Salary: £27,000 DOE + bonus + benefits
Hours: 37.5 hours per week
Shifts: Mon-Fri 08.00am-17.00pm or 09.00am-18.00pm + 1 in 5 Sat 09.00am-13.00pm
I am working with a leading brand client to support the recruitment of a permanent Customer Service Advisor for their offices in Calcot, Reading. The role offers great development opportunities for the future.
Do you have experience working within customer excellence? Do you love to go the extra mile for customers? We believe that employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events, and regular access to experience our amazing products with an Annual Bonus based on company performance.
Experience required for the Customer Service Advisor role:
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Able to work effectively in a team
- Experience working within a fast-paced environment
- Proficient with MS Office and familiar with CRM systems and practices
- High level of verbal and written communication
- Customer orientation and ability to adapt
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Highly motivated and resilient
Duties of the Customer Service Advisor:
- Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions
- To receive calls and correspondence, which may be requests for information, complaints and assistance or anything associated with products
- To build up and continuously update individual specialist knowledge in relation to products, strategy and relevant regulatory compliance e.g. FCA
- To build relationships with other sites and involving them in all matters relating to their customer
- To ensure that all goodwill gestures are individual, tailored and reflect the inconvenience the customer has experienced
Please follow the link to apply for this Customer Service Advisor role based in Calcot, Reading.
Customer Service Advisor in Reading employer: CCA Recruitment Group Careers
As a Litigation Manager at our Sale, Manchester location, you will thrive in a dynamic work culture that prioritises employee development and well-being. With a competitive salary, generous holiday allowance, and a range of benefits including wellness support and on-site amenities, we foster an environment where you can lead a high-performing team while making a meaningful impact on debt recovery strategies. Join us to advance your career in a supportive setting that values accountability and continuous improvement.
Contact Details:
CCA Recruitment Group Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CCA Recruitment Group Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CCA Recruitment Group Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CCA Recruitment Group Careers:Your cover letter is your chance to shine! Tell us why you want to work at CCA Recruitment Group Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CCA Recruitment Group Careers!
How to prepare for a job interview at CCA Recruitment Group Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
