At a Glance
- Tasks: Support travel customers via phone, live chat, and email in Russian and English.
- Company: Leading travel business located in vibrant Edinburgh City Centre.
- Benefits: Competitive salary, language bonus, generous leave, and hybrid working options.
- Other info: Join a supportive team focused on delivering exceptional customer experiences.
- Why this job: Enjoy a balanced work-life with no weekend shifts and great career progression.
- Qualifications: Fluent in Russian and English, with customer service experience and strong communication skills.
The predicted salary is between 24199 - 29577 £ per year.
Are you fluent in Russian and English and looking for a customer service role with a genuine work-life balance? I'm currently recruiting for a Russian Speaking Customer Service Advisor to join a leading travel business based in Edinburgh City Centre.
What's on offer?
- Salary: £26,800 + £1,000 annual language bonus
- Hours: Monday to Friday, 8:00am - 4:30pm (no evenings or weekends!)
- Location: Edinburgh City Centre - just a 10-minute walk from the train station
The Role
As a Russian Speaking Customer Service Advisor, you'll be supporting travel customers across phone, live chat and email, taking ownership of each query from start to finish. Working as part of a supportive, high-performing team, you'll help deliver an outstanding customer experience while working towards key performance measures such as Customer Satisfaction (CSAT), Quality Assurance (QA) and Average Handling Time (AHT).
What We're Looking For in a Russian Speaking Customer Service Advisor
- Fluent in Russian and English (spoken and written)
- Previous customer service or contact centre experience
- Strong communication and problem-solving skills
- Comfortable multitasking across multiple systems
- Passionate about delivering exceptional customer experiences
Benefits
- £26,800 salary plus £1,000 language bonus
- Monday to Friday working pattern
- Generous annual leave
- Performance-related bonuses
- Travel perks and discounts
- Hybrid working opportunities (performance-based)
- Excellent training and genuine career progression
If you're looking for a Russian Customer Service role that combines customer service, languages and career development, without weekend shifts, I'd love to hear from you. Apply today or send me a message for more information.
Customer Service Advisor (Russian) in Edinburgh employer: CCA Recruitment Group Careers
As a Litigation Manager at our Sale, Manchester location, you will thrive in a dynamic work culture that prioritises employee development and well-being. With a competitive salary, generous holiday allowance, and a range of benefits including wellness support and on-site amenities, we foster an environment where you can lead a high-performing team while making a meaningful impact on debt recovery strategies. Join us to advance your career in a supportive setting that values accountability and continuous improvement.
Contact Details:
CCA Recruitment Group Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Russian) in Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CCA Recruitment Group Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CCA Recruitment Group Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor (Russian) in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CCA Recruitment Group Careers:Your cover letter is your chance to shine! Tell us why you want to work at CCA Recruitment Group Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CCA Recruitment Group Careers!
How to prepare for a job interview at CCA Recruitment Group Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
