Customer Service Representative

Customer Service Advisor – General Insurance Team Location: Quorum Business Park, Newcastle Upon Tyne Salary: £23,600 Hours: Full-time, flexible shifts between Monday and Sunday Say Hello to Your Next Big Move Love chatting with people? Get a buzz from solving problems and making someone\’s day better? We\’re looking for vibrant personalities to join our General Insurance team. This is more than just a call centre role. It\’s where conversations turn into confidence, service becomes second nature, and great energy is always part of the day. What You\’ll Bring to the Team You\’re a natural with people and love delivering a great experience You\’ve got previous customer service know-how- retail, hospitality, leisure or call centre You juggle tasks like a pro and know your way around Microsoft Office You stay calm, clear and kind- even when things get hectic What You\’ll Be Rocking Each Day Helping customers with sales, renewals, and policy updates Championing our digital tools to make life easier for everyone Taking calls that matter and making every one of them count Solving problems, calming nerves, and offering real support Keeping the details sharp and the records accurate Handling complaints wit…