Russian-Speaking Customer Service Advisor
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Edinburgh | Competitive Salary + Monthly Bonus | Full-Time
Are you fluent in Russian and English and looking for an opportunity where you can use your language skills every day?
We're looking for confident, customer-focused individuals to join a global travel brand in Edinburgh. You'll be supporting customers with their travel plans, helping with bookings and enquiries, resolving issues and making sure every customer receives a positive experience.
You don't need previous travel experience. If you enjoy speaking to people, solving problems and working in a fast-paced environment, this could be a great opportunity to build your career.
What You'll Be Doing
- Provide excellent customer service in Russian and English via phone, live chat and email.
- Support customers with hotel bookings, flights and a range of travel-related enquiries.
- Take ownership of customer queries and see them through to resolution.
- Build rapport with customers while providing a friendly, professional and empathetic service.
- Work towards individual and team performance targets while maintaining high-quality customer service.
- Confidently navigate multiple systems to find information and solutions quickly.
- Work closely with colleagues to continuously improve the customer experience.
What We're Looking For
- Fluent Russian and English, both written and spoken.
- Previous customer service experience, ideally within a contact centre, hospitality, retail or travel environment.
- Someone who enjoys speaking to customers and providing a great service.
- Excellent communication and problem-solving skills.
- Confident using multiple computer systems simultaneously.
- Fast and accurate typing skills, with the ability to manage live chats.
- A positive attitude and the ability to remain calm in a busy environment.
- Motivated to learn, develop and build a long-term career.
Travel industry experience is beneficial but not essential, as full training will be provided. xgikmsk
Working Hours
Full-time: 37.5 hours per week, Monday to Friday.
Customer Service Advisor - Russian Speaking employer: CCA Recruitment Group Careers
As a Litigation Manager at our Sale, Manchester location, you will thrive in a dynamic work culture that prioritises employee development and well-being. With a competitive salary, generous holiday allowance, and a range of benefits including wellness support and on-site amenities, we foster an environment where you can lead a high-performing team while making a meaningful impact on debt recovery strategies. Join us to advance your career in a supportive setting that values accountability and continuous improvement.
Contact Details:
CCA Recruitment Group Careers Recruitment Team
