Call Centre Team Leader

Role: Call Centre Team Leader Location: Camden, London Salary: £34,000 & competitive bonus scheme Operational Hours: Mon-Friday 8am-8pm with some weekend working on a rotational shift pattern 9-6pm- working 40 hours per week Are you looking for a company that rewards you? A growing company that has a clear progression path? Do you enjoy managing people but miss talking to customers? This role combines both and you will be rewarded for your efforts with a competitive bonus scheme! The role of the Call Centre Team Leader Accountabilities & Deliverables of this Call Centre Team Leader Role requirements of a Call Centre Team Leader Leading the team to achieve target and hit SLA/KPIs. You will train, coach and mentor your team enabling them to meet targets whilst delivering exceptional customer service to customers. Ability to lead by example with high levels of customer service and closing skills. Constantly improves own and teams performance – lifts the performance of the team through effective documentation/driving performance and detailing employees improvement through development files. Sets plan for the week/month ahead based on current issues and analyses of previous week/month stats. Delivers weekly plans at healthy check meetings, through daily …