At a Glance
- Tasks: Lead a passionate team to deliver exceptional coffee experiences and drive store performance.
- Company: Join Costa Coffee, the nation's favourite coffee shop with a vibrant culture.
- Benefits: Enjoy competitive salary, free drinks, discounts, and great career progression opportunities.
- Other info: Flexible full-time role with excellent training and growth potential.
- Why this job: Be part of a dynamic team, inspire others, and make every customer’s day memorable.
- Qualifications: Experience in hospitality management and a passion for coffee and people.
The predicted salary is between 30000 - 42000 £ per year.
Here at Costa Coffee we are all about passion, energy and teamwork, serving memorable moments for every one of our customers. As a Store Manager you will be working for the nation’s favourite coffee shop. You will enjoy brilliant training and amazing benefits and you will drive your store to new heights by energising and inspiring your team.
What we offer:
- Competitive starting salary.
- Great opportunities to progress and develop.
- Free handmade drinks and 50% discount on food and bottled drinks (while on shift).
- Company pension scheme and matched contributions.
- Great Managers incentive schemes including various bonus schemes.
About the role:
It is all about coffee, but not any coffee – it’s Costa Coffee. You’ll perfect your craft through excellent training, ensuring every customer experience is exceptional. You will take accountability for the store’s profit and loss and strive to maximise performance. You will be responsible for:
- Efficient management of the store operation, delivering the best coffee experience to customers.
- Plan and coordinate weekly rotas, shifts and staff holidays.
- Drive sales growth by working with your team to maximise key sales areas and KPIs.
- Effective financial management of the store P&L, working to productivity and gross profit targets.
- Developing your team and ensuring all team members receive the best in-store training, supplemented through the online learning platform.
- Support your team by motivating, coaching, engaging and managing performance to deliver excellent customer service and store standards.
- Manage stock and order systems for food and consumables to ensure 100% supply for customers.
- Ensure the store operates in line with company standards, policies & procedures.
- Ensure brand standards are delivered throughout the shift to achieve complete customer satisfaction, including relevant checks, standards, food & health and safety checks, and taking remedial action or escalating as required.
- Implement and maintain statutory and company standards of hygiene, health and safety, and take necessary actions.
What we are looking for:
An experienced general or deputy hospitality manager from a preferred branded background who has a passion for people, a flair for great service and attention to detail. This is a full-time role, so candidates must have a fully flexible approach to work. Having the passion for coffee and people would just be the start of what we’re looking for (but that’s the obvious bit!). The other skills we would be looking for are:
- A leader with coaching experience – remember you are leading from the front!
- A commercial mind with the ability to think ahead and see the bigger picture, maximizing every sales opportunity.
- A brand ambassador who ensures great attention to brand standards.
- An ambitious character who wants to be part of our growth journey.
- Ability to thrive under pressure and execute with pace.
- Experience of managing and developing teams.
Store Manager - Costa Coffee East Finchley employer: CC SOAR GROUP
At Costa Coffee, we pride ourselves on being more than just a coffee shop; we are a community that thrives on passion, energy, and teamwork. As a Store Manager in East Finchley, you will benefit from comprehensive training, competitive salaries, and a supportive work culture that encourages personal and professional growth. With unique perks like free handmade drinks and a generous discount on food, along with various bonus schemes, we ensure our employees feel valued and motivated to deliver exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Costa Coffee East Finchley
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like CC SOAR GROUP. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to CC SOAR GROUP
Don't be shy about reaching out to CC SOAR GROUP directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Store Manager - Costa Coffee East Finchley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about CC SOAR GROUP and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at CC SOAR GROUP
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
