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- Tasks: Lead a passionate team to deliver exceptional coffee experiences and drive store performance.
- Company: Join Costa Coffee, the nation's favourite coffee shop with a vibrant culture.
- Benefits: Enjoy competitive salary, free drinks, discounts, and great career progression opportunities.
- Why this job: Be part of a dynamic team, inspire others, and make every customer’s day memorable.
- Qualifications: Experience in hospitality management and a passion for coffee and people.
- Other info: Flexible full-time role with excellent training and growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Here at Costa Coffee we are all about passion, energy and teamwork, serving memorable moments for every one of our customers. As a Store Manager you will be working for the nation’s favourite coffee shop. You will enjoy brilliant training and amazing benefits and you will drive your store to new heights by energising and inspiring your team.
What we offer:
- Competitive starting salary.
- Great opportunities to progress and develop.
- Free handmade drinks and 50% discount on food and bottled drinks (while on shift).
- Company pension scheme and matched contributions.
- Great Managers incentive schemes including various bonus schemes.
About the role:
It is all about coffee, but not any coffee – it’s Costa Coffee. You’ll perfect your craft through excellent training, ensuring every customer experience is exceptional. You will take accountability for the store’s profit and loss and strive to maximise performance. You will be responsible for:
- Efficient management of the store operation, delivering the best coffee experience to customers.
- Plan and coordinate weekly rotas, shifts and staff holidays.
- Drive sales growth by working with your team to maximise key sales areas and KPIs.
- Effective financial management of the store P&L, working to productivity and gross profit targets.
- Developing your team and ensuring all team members receive the best in-store training, supplemented through the online learning platform.
- Support your team by motivating, coaching, engaging and managing performance to deliver excellent customer service and store standards.
- Manage stock and order systems for food and consumables to ensure 100% supply for customers.
- Ensure the store operates in line with company standards, policies & procedures.
- Ensure brand standards are delivered throughout the shift to achieve complete customer satisfaction, including relevant checks, standards, food & health and safety checks, and taking remedial action or escalating as required.
- Implement and maintain statutory and company standards of hygiene, health and safety, and take necessary actions.
What we are looking for:
An experienced general or deputy hospitality manager from a preferred branded background who has a passion for people, a flair for great service and attention to detail. This is a full-time role, so candidates must have a fully flexible approach to work. Having the passion for coffee and people would just be the start of what we’re looking for (but that’s the obvious bit!). The other skills we would be looking for are:
- A leader with coaching experience – remember you are leading from the front!
- A commercial mind with the ability to think ahead and see the bigger picture, maximizing every sales opportunity.
- A brand ambassador who ensures great attention to brand standards.
- An ambitious character who wants to be part of our growth journey.
- Ability to thrive under pressure and execute with pace.
- Experience of managing and developing teams.
Store Manager - Costa Coffee East Finchley employer: CC SOAR GROUP
Contact Detail:
CC SOAR GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Costa Coffee East Finchley
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Costa Coffee's values and mission. This way, you can show how your passion for coffee and people aligns perfectly with their vibe.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and how you've motivated teams in the past.
✨Tip Number 3
Bring your A-game to the interview! Dress smartly, arrive early, and be ready to discuss how you can drive sales growth and enhance customer experiences at Costa Coffee.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your enthusiasm for the role. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Store Manager - Costa Coffee East Finchley
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Share any experiences you've had in the coffee industry or how you enjoy creating memorable moments for customers. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the Costa Coffee family.
Highlight Your Leadership Skills: As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about times you've motivated and developed your team, and how you've driven performance in previous roles. We’re all about teamwork here at Costa Coffee, so let us know how you can inspire others!
Be Specific About Your Achievements: Don't just list your responsibilities; we want to hear about your successes! Use numbers and examples to illustrate how you've maximised sales or improved customer satisfaction in past roles. This will help us see the impact you've made and how you can bring that same energy to our store.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the information you need right there. Plus, it shows us that you’re serious about joining our team at Costa Coffee. So, what are you waiting for? Get your application in!
How to prepare for a job interview at CC SOAR GROUP
✨Know Your Coffee
Make sure you brush up on your coffee knowledge before the interview. Costa Coffee is all about delivering the best coffee experience, so being able to talk about different types of coffee, brewing methods, and what makes Costa unique will show your passion for the brand.
✨Showcase Your Leadership Skills
As a Store Manager, you'll be leading a team, so be prepared to discuss your leadership style. Think of examples where you've motivated or coached your team to success. Highlighting your ability to inspire others will resonate well with the interviewers.
✨Understand Financial Management
Familiarise yourself with basic financial concepts related to profit and loss management. Be ready to discuss how you've previously maximised sales and managed budgets. This will demonstrate your commercial mindset and readiness to take accountability for the store's performance.
✨Emphasise Team Development
Costa Coffee values team development, so come prepared with examples of how you've trained and developed staff in the past. Discuss any training programmes you've implemented or how you've supported team members in achieving their goals. This shows you're not just a manager, but a mentor too.
